Suvendu Sarkar, CIO - Dream Bake
By MYBRANDBOOK
Redefined CIO role
IT’s role in maintaining and delivering traditional IT priorities such as cost efficiency, employee productivity and legacy system support is not going anywhere. As a result, IT’s ability to respond to the change in business expectations has come under pressure, and the business is not going to wait for IT to catch up before they start moving on their own.
To reinvigorate the relationship between the CIO and business unit leaders while at the same time reducing the fragmented IT spend outside the CIO’s office, CIOs need to redefine their role. Rather than being the controller of technology spending, they should orchestrate the availability of modern IT services that the business needs to meet its goals, compete effectively and respond to the demands of the market.
Innovations & ROI
Across every business verticals, CIOs are constantly searching for ways to drive businesses forward by leveraging technology and innovation. For many organizations IoT has increasingly started to become a key element of digital transformation journey. Some experts in the industry have labelled IoT as the next industrial revolution because of its impact on the way people live and work. The customer experience (CX) landscape has changed, and now more than ever, customer expectations are higher. When you provide a superior customer experience, your buyers will return again and again. Building customer loyalty also brings in new customers and recurring revenue. When self-service isn’t an option, look at adopting a live chat feature within your customer service platform, or one that integrates directly with your customer relationship management solution (CRM).
Key Priorities
Businesses everywhere are currently undergoing digital transformation as they focus on improving the delivery and scope of their latest products and services. In doing so, technology spending power has begun to move away from the CIO’s reporting line, and towards the rest of the business. Security is now a CEO and board level issue. Audit and compliance are close behind. Reducing and mitigating business risk is at the core of these functions, as is having a common standard outcome.
“Digital revolution has not just changed how businesses are perceived but also how businesses are performed. It meant a shift from the conventional means of operation to the one aided by technology. In today’s age, every aspect of a business from operations to management is run using digital tools. Such digital transformation has changed every industry and revolutionized the way of serving the customers, improves the competitiveness of the business and pushed forth its expansion into the global market.”
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