Transforming business processes by deploying solutions & leveraging technology
By MYBRANDBOOK
Sandeep Jamdagni, Head IT & IS, Ashiana Housing
Technology blueprint for year ahead
Our agenda for 2023-24 is to get more efficiency in our IT infrastructure and information security program. We want to have IT services as a business enabler and always look for adding value.
We are keeping focus on the business application upgradations not only in terms of infrastructure but also in terms of digitalization and integration of new technologies to bring efficiency and increase productivity. Digitalization of business processes is on the top of all.
Latest technologies influencing growth
We are planning to adopt AI and ML in customer acquisition and retaining processes. Also, as we are a customer centric real-estate organization, we run various customer loyalty programs, which keeps our customers engaged and brings back our existing and new customers via referrals. This is the area where we need more customer insights and buyer’s persona. AI/ML will make a lot of difference in customer handling processes.
Fortifying organization from cyber threats
We are not just blindly adopting new technology as it comes. We do overall evaluation of technology and its use case with Ashiana Housing business. This detailed study gives us a chance to evaluate it from all perspectives. Securing the business from unauthorized access is on top agenda with management. We are continuously evaluating our attack surface and improving our security posture.
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