Conversational AI & Data Analytics are the next big thing in the IT landscape
By MYBRANDBOOK
Ganesh Viswanathan
SVP-PMO & CISO, Head-IT, Aithent Technologies
Technology blueprint for year ahead
The key thrust areas for 2023-24:
· Implement a digital transformation strategy to improve the customer experience and drive innovation.
· Develop an AI and machine learning strategy to leverage these technologies to automate processes, optimize operations, and develop new products and services.
· Build a data-driven culture to leverage data analytics to inform decision-making and drive business outcomes.
· Develop a cloud-native application strategy to leverage the benefits of cloud computing and accelerate application development.
· Develop a technology roadmap that aligns with the organization’s strategic objectives and priorities.
Latest technologies influencing growth
Conversational AI and data analytics are two technologies that have the potential to revolutionize the way we interact with customers and analyze data to make better decisions. Conversational AI, also known as chatbots or virtual assistants, is a form of artificial intelligence that will allow us to engage with our customers in natural language conversations. With the ability to handle a variety of customer queries and provide personalized recommendations, Conversational AI has become an essential tool to deliver better customer experiences and improve operational efficiency.
Data analytics, on the other hand, is the practice of using data to gain insights and make informed decisions. By analyzing large volumes of customer data, we can gain a better understanding of our customers’ behaviour and preferences, which can help us to tailor our offerings and improve their operations.
Fortifying organization from cyber threats
We are leveraging the following technologies to protect the crown jewels and be proactive to identify and defend the organization against various sophisticated threats that are growing at a rapid clip:
· A Security Operations Center (SOC) is a centralized team that is responsible for monitoring, analyzing, and responding to security threats in real-time. Our SOC uses a combination of security technologies, such as SIEM, threat intelligence, and security analytics, to detect and respond to security incidents.
· Zero Trust security is a security model that assumes that all users, devices, and applications are potential threats. This model focuses on strict access controls and continuous monitoring to ensure that only authorized users and devices are granted access to sensitive data and systems.
Both SOC and Zero Trust security are critical components of a comprehensive cybersecurity strategy. Implementing a SOC can help organizations detect and respond to security incidents in real-time, while Zero Trust security can help organizations reduce the attack surface and improve access controls to sensitive data and systems.
BREAKING NEWS
TECHNO TRENDS
Nazara and ONDC set to transform in-game monetization with ‘
Nazara Technologies has teamed up with the Open Network for Digital Comme...
Jio Platforms and NICSI to offer cloud services to government
In a collaborative initiative, the National Informatics Centre Services In...
BSNL awards ₹5,000 Cr Project to RVNL-Led Consortium
A syndicate led by Rail Vikas Nigam Limited (abbreviated as RVNL), along wi...
Pinterest tracks users without consent, alleges complaint
A recent complaint alleges that Pinterest, the popular image-sharing platf...
E-Magazine
TECHNOTAINMENT
Netflix adds 'Moments' feature for saving, sharing scenes from
Netflix has introduced a new “Moments” feature on its mobile app, whic
Jacqueline Fernandez come together with YouTuber Mr. Beast for
Jacqueline Fernandez has partnered with American YouTuber Mr. Beast to b
MOVERS & SHAKERS
Visa elevates Rishi Chhabra as new Country Manager for India
Rishi holds a Master’s in Industrial Engineering from The Ohio State Univ
Genesys welcomes Albert Nel as Senior VP and Regional Sales Le
Genesys continues to deepen its investment in the APAC region. Earlier this
OPEN YOUR EYES
INTERVIEWS
Alpha Max offers high end solutions in the network space to en
The vision at Alpha Max is to attain quality as the trademark and create a
Bolstering its commitment to help build a truly self-reliant B
CP PLUS is dedicated to spreading a sense of security to every corner of In
HOT PICK
SonicWall Launches TZ80: A Powerful Solution for Remote Office
SonicWall announced today the launch of the TZ80, a groundbreaking securit
Gigabyte X3D Turbo: A Gaming Revolution
GIGABYTE X3D Turbo Mode is a cutting-edge feature that unifies cores distr
MAKE IN INDIA BRANDS
TATA CONSULTANCY SERVICES
TEJAS NETWORKS INDIA PVT. LTD.
BEETEL TELETECH LTD.
STERLITE TECHNOLOGIES LTD.
EMINENT CIO'S OF INDIA
ICONS OF INDIA
ICONS OF INDIA : SANDIP PATEL
Sandip Patel is the Managing Director for IBM India & South Asia regio...
Icons Of India : Kumar Mangalam Birla
Aditya Birla Group chairman Kumar Mangalam Birla recently made a comeb...
Icons Of India : B.V.R. Subrahmanyam
A 1987 batch (Chhattisgarh cadre) Indian Administrative Service Office...
PARTNER SPEAKERS
PSU
NSE - National Stock Exchange
NSE is the leading stock exchange in India....
ECIL - Electronics Corporation of India Limited
ECIL is distinguished by its diverse technological capabilities and it...
GSTN - Goods and Services Tax Network
GSTN provides shared IT infrastructure and service to both central and...
VIDEOS
Top 25 Brands
Global Indian industry
Indian Tech Talent Excelling The Tech World - Aman Bhutani, CEO, GoDaddy
Aman Bhutani, the self-taught techie and CEO of GoDaddy, oversees a co...
Indian Tech Talent Excelling The Tech World - Soni Jiandani, Co-Founder- Pensando Systems
Soni Jiandani, Co-Founder of Pensando Systems, is a tech visionary ren...
Indian Tech Talent Excelling The Tech World - Rajiv Ramaswami, President & CEO, Nutanix Technologies
Rajiv Ramaswami, President and CEO of Nutanix, brings over 30 years of...
STARNITE AWARDS 2024
ITFORUM 2024
CMO of the Year
WOMEN LEADERSHIP
IMAGE GALLERY
TRENDS IN TECHNOLOGY
MORE VIDEOS
ADVERTISEMENTS
TECHNOLOGY DISRUPTION
UNICORNS REVOLUTIONISING
