Tech Mahindra announces generative AI powered Ops amplifAIer for IT support engineers
By MYBRANDBOOK
Tech Mahindra has announced the launch of ‘Ops amplifAIer’ solution under TechM amplifAI suit of AI offerings and solutions. The solution will amplify the productivity of support engineers by providing a single pane integrated view with all the contextual information and tools to resolve issues. It will also enable team collaboration and generative AI assistance capabilities and make the processes future-proofed in a responsible manner.
Tech Mahindra’s Ops amplifAIer solution integrates with existing ITOps tools to collect the contextual information related to an IT ticket/alert and uses generative AI to analyze the collected data. It further identifies the probable root cause, diagnose, recommends remediation actions, and generates the corresponding automation scripts. The solution comes with an enterprise automation catalogue that enables the reuse of automation artefacts like scripts or workflows across the enterprise.
Hasit Trivedi, CTO – Digital Services and Global Head - AI, Tech Mahindra, says, “Enterprises have a system for every team such as the HRMS for HR, FMS for Finance, CRM for sales, etc. But there is no single system focused on IT support engineers. While there are multiple ITOps tools and each of them has core strengths, but they lack completeness and hence, support engineers must log into multiple tools and toggle between them numerous times to analyse and resolve the tickets. Enterprises are looking for technology that addresses modern workplace issues quickly to accelerate value and bring efficiency. With our know-how of customer context and in-depth expertise in AI technology, we developed Ops amplifAIer to accelerate the automation of complex IT processes. Our Ops amplifAIer solution is designed by putting the support engineer at the centre. It enables them to analyse and resolve issues faster with generative AI assistance.”
In addition, Ops amplifAIer enables collaboration between team members and a generative AI chatbot for assistance. The solution also attempts to protect enterprise IT knowledge like workflows/scripts from being bound to vendor-specific platforms and tools. The unified operations console reduces the need for IT support engineers to log into multiple ITOps tools. The contextual data collected allows generative AI to perform most of the activities that a support engineer does today.
With Tech Mahindra’s distinctive investments in the AI space, comprehensive knowledge of customer needs, and expertise in fostering digital transformation within the enterprise. Ops amplifAIer will drive unprecedented efficiency in enterprises, being agnostic to work in any type of organization to eliminate the complexity from everyday work. The launch of generative AI-powered Ops amplifAIer is in line with Tech Mahindra’s continuous endeavor to transform enterprises with advanced AI-led offerings and solutions, along with its recent addition of Email amplifAIer, Enterprise Knowledge Search offering, Evangelize Pair Programming and Generative AI Studio.
Singapore to remove One-Time Passwords from Bank Accounts
According to the Monetary Authority of Singapore, clients who utilise secur...
Is 375 million Airtel subscribers database breached?
When a hacker claims to have accessed and put up for sale a customer databa...
The government of India intends to construct a single portal f
A single portal will be launched by the Indian government to list all of it...
OpenAI offers GPT-4o, a faster model available to all users at
GPT-4o, a faster and more sophisticated AI model, is made available to all...
Icons Of India : NATARAJAN CHANDRASEKARAN
Natarajan Chandrasekaran (Chandra) is the Chairman of Tata Sons, the h...
Icons Of India : Anil Agarwal
Anil Agarwal, the Founder and Chairman of Vedanta Resources Ltd., is r...
Icons Of India : B.V.R. Subrahmanyam
A 1987 batch (Chhattisgarh cadre) Indian Administrative Service Office...
NSE - National Stock Exchange
NSE is the leading stock exchange in India....
GSTN - Goods and Services Tax Network
GSTN provides shared IT infrastructure and service to both central and...
C-DAC - Centre for Development of Advanced Computing
C-DAC is uniquely positioned in the field of advanced computing...
Indian Tech Talent Excelling The Tech World - Vinod Dham, Founder & Executive Managing Partner, IndoUS Venture Partners
Vinod Dham, known as the “Father of the Pentium Chip,” has left an...
Indian Tech Talent Excelling The Tech World - Dheeraj Pandey, CEO, DevRev
Dheeraj Pandey, Co-founder and CEO at DevRev , has a remarkable journe...
Indian Tech Talent Excelling The Tech World - Sanjay Mehrotra, CEO- Micron Technology
Sanjay Mehrotra, the President and CEO of Micron Technology, is at the...