Leveraging latest technologies to augment business operation, improve customer experience and drive innovation
By MYBRANDBOOK
Mukul Gupta, Director
GRC, Advanced Technology Consulting Services (A Nagarro Company)
Technology blueprint for year ahead
As for an agenda for 2023-24, it would depend on the specific industry and organization’s goals and priorities. However, some key areas that technology leaders focus on include Artificial Intelligence (AI) and Machine Learning (ML) for digital transformation, Cybersecurity, Data Analytics, and Cloud computing. They may also explore emerging technologies like the Internet of Things (IoT), Blockchain, and Augmented Reality to gain a competitive advantage. Ultimately, the goal would be to leverage technology to enhance business operations, improve customer experiences, and drive innovation.
Latest technologies influencing growth
There are a few areas where latest technologies that many organizations, including ours are considering to adopt for better growth:
AI and ML technologies are being increasingly used to automate processes, analyse large datasets, improve decision-making, and enhance customer experiences. Organizations are exploring applications such as chatbots, predictive analytics, recommendation systems, and image recognition. There are already a few areas in our organisation that have started leveraging these technologies.
We at Nagarro encourage everyone to integrate technologies like Internet of Things (IoT), Blockchain, Edge Computing, 5G Technology, Cloud Computing and Cybersecurity Technologies.
It is important to note that the adoption of these technologies should align with an organization’s specific needs, industry, and goals.
Digital technologies aiding to win customer trust
We are powered by caring and it is at the heart of our values. It drives us to deliver the best results, to be the best colleagues, and deliver the best solutions.
Caring is why so many of our clients have been with us over a decade.
• Client-centric: We care about our clients, about their success, and about the partnership we aim to build
• Agile: We are built to do, correct, explore, innovate, breakthrough and repeat
• Responsible: We own up to our successes and our mistakes. We stand responsible for how we treat our work, our colleagues and even our planet
• Intelligent: We care about intelligence, not location, about results, not process, about being bold, not being held back by structure
• Non-hierarchical: We empower our colleagues to be brave, creative, entrepreneurial, agile, and responsible
• Global: We are present everywhere and can be anywhere. We are diverse, we are not painted through a single country or nationality.
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