EMPOWERING BUILDERS AND BUSINESSES TO BUILD A BETTER INDIA
By MYBRANDBOOK
HYPERAUTOMATION: FOUNDATION TO CREATE BUSINESS VALUE
Technology is no longer a “nice-to-have”; it’s a “must-have” to improve efficiency, productivity and cost. Today decision making is transitioning to AI. We see Hyper-automation of routine work with Bots taking over repetitive tasks. My recommendation will be to drive automation initiatives within organizations to generate business value. Cloud as a foundational winning architecture coupled with Intelligent software, customer data platforms and automation will accelerate success of digital transformation initiatives. Cloud provides the ability to run systems and deliver business value at the lowest price point.
SKILLS TO SUCCEED IN THE ERA OF DIGITAL ACCELERATION
Speed is the new currency in the digital economy. Today’s business needs a new breed of tech leaders. An organization’s success depends on how CIO/CTOs are quickly moving from managing IT to creating value for business. Five key skills every CIO/CTO needs to focus on are
(1) Strategic Envisioning,
(2) Reimagining business model,
(3) Actionable insights,
(4) Ecosystem collaboration and
(5) Building next-gen talent. The new-age balanced scorecard should focus on Agility, Quality, Cost and Outcome to drive sustainable growth.
FORTIFYING ORGANIZATION FROM CYBER THREATS
With cyber threats increasing rapidly, it is important for us to build a rich set of services that allows customers to leverage the platform in a highly secure way. Automation is key to ensure enforcement of security continuously in a repeatable fashion. Building a strong inclusive security culture, establishing a mature Security Operations Center (SOC) and investment in security engineering, tooling and automation mechanisms that scale will help organizations to deliver richer customer experience and earn trust.
DIGITAL TECHNOLOGIES AIDING TO WIN CUSTOMER TRUST
Post Covid, this is a different world. New behaviour is contactless, new rule is low touch and new normal is digital. Today every company is a software company. If I am going to be a trusted advisor, I need to go back and learn my ABCs (AI, Big Data and Cloud) to start with.
Customer experience is continuously evolving in the hybrid reality. It is more about convenience, customization and control today. To win trust of customers, I work towards
(1) Cocreating aspirational vision and strategy with my customers,
(2) Evaluate program elements of future state and define business outcomes,
(3) Pilot transformation effort, prove the value through customer solution value framework,
(4) Advocate scaling incremental transformation in line with business and
(5) Embed the transformation journey with Cloud, data and Al into culture.
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