“IT industry is now once again in an enviable position with technology driving all businesses”
By MYBRANDBOOK
Prince Joseph
CIO
SFO Technologies
Digitization - opportunities galore
The opportunities are enormous when one starts taking a big picture view of the enterprise and also pan across to see the customers, suppliers and the supporting ecosystem of partners. The first place to start is by seeing the silos we still have in operation, the gaps in data and latency in information flowing across.
The focus on digitalising the supply chain, having near real time demand changes being managed through API connects with our customers, suppliers and outsourcing partners provides a tremendous opportunity. In addition the enhancement of data coming now directly from machines and equipment revealing a more accurate position of work status, production actuals, machine conditions and state offer tremendous correlation challenges which when addressed can provide unprecedented visibility.
Tech talent: A challenge
The quantum of work and the methods of execution and delivery have improved and there is a need to upskill and continuously educate on process and internally follow best practice. We have an existing workforce that can look after legacy but also can be trained and to take on new engineering tasks. We find availability at the higher end of the hierarchy however the packages and bands followed traditionally are causing a bottleneck hence we take our time to ensure the right fit.
We have also now accepted that skill building requires time and we are more open than before to accept freshers, strengthen them and also build loyalty. Once we made plans to have the IT team members really internalise the process, the quality of solutions and changes and innovation was markedly higher and the desire to go the extra mile increased significantly.
IT: The Future of India
The IT industry is now once again in an enviable position with technology driving all businesses, services, government, travel, education, manufacturing, finance, defence, healthcare, hospitality etc. The common thread that now weaves customers and service providers is built on technology. India is expected to be a $1 Trillion digital economy soon.
In terms of digital payments, we have overtaken even China and are a clear leader in the shortest amount of time. The number of unicorns and decacorns with Indian promoters is another surging wave. The coverage has also made India’s merchants more accessible and eCommerce has now touched even small towns in a spectacular way. The trend is clearly providing billions with an opportunity to integrate, consolidate and leverage the best value in service and also overall quality of life.
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