Paul Merchants Finance constantly innovating service delivery
By MYBRANDBOOK
Shweta Srivastava
CTO
Paul Merchants
CIO priorities for 2022
Paul Merchants is aggressively exploring, evaluating, experimenting and embracing different ways to transform customer experience. Going Digital is no more a choice, its need of the hour and that is what our agenda is as well. In the past few years the digital payments industry has seen a complete revolution. Since Paul Merchants is in the business of offering financial services, we have not only adapted to the changes in the industry but also are constantly innovating the service delivery. Recently taken tech based initiatives were around Application Modernization, Cloud Migration and Mobility. Some of the key priorities for the company in this financial year would include initiatives leveraging AI/ML, Data Analytics, Contactless Payments etc.
Digitization - opportunities galore
Role of IT has significantly changed in the past few years. IT has become indispensable. From “keeping the lights on” to directly contributing to business outcomes, IT has proven that it is no more a cost centre. Digitization within the organization has opened a whole lot of opportunities in front of the business. Some of the advantages of Digitalization include:
· Scalability
· Agility
· Increased efficiency
· Increased productivity
· Lower operating cost
· Enhanced customer experience
· Quicker decision making
· Cost optimization etc.
IT: The Future of India
The IT industry is on a boom and is going to be the backbone for all other industries. We are in an era which can be conveniently termed as the digital era. Our lives revolve around mobile devices, Cloud computing, Artificial Intelligence, Data analysis on a day to day basis. It would not be an exaggeration to say that IT is going to generate the highest levels of job growth, revenue, and output in the next decade.
Startups in our country have grown remarkably over the last six years. There were about 14000 new startups in the last financial year 2021-22 out of which 60% were tech based startups. A lot of these have also become unicorns. Industry is expecting an exponential growth in next couple of years wherein tech shall support other industries as well as drive certain new revenue streams.
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