Manipal hospitals treads its digital journey through a host of new technologies
By MYBRANDBOOK
VP & CIO - Manipal Health Enterprises
7 years ago Manipal Hospitals started digital transformation journey which includes Patients, Nursing, Doctors and Management..
Patient:
● A comprehensive digital platform patient app, allows patients to book, reschedule and cancel their appointment. Patient can have prescription, diagnostic reports, family health records, e-consult, health library, pay bills and personalised health related notifications/alerts.
● Self-service Kiosk allows Pre registration, Visitor pass, Health check booking, hospital tour etc. on one touch.
● World class enterprise Health care information system across Manipal hospitals which caters to 10 million patients every year along with their health records. Which includes Clinical Modules, Billing, Lab, Radiology, Blood Bank, MRD, Corporate Billing, Registration, OT, OBG, Emergency and so on.
● Feedback (Zykrr) application has been enabled to capture the Patient feedback. This application provides feedback data for further analysis.
● Privacy and security of the patient data: We are taking highest possible security controls to ensure the confidentiality, integrity and availability of the patient data.
● Automated diagnostic reports via email and SMS, Homecare service, e-receipt, etc.
Doctor:
● Clinical module to maintain patient data electronically.
● Computer on wheels (COW) provide bed side patient care.
● HIS on mobile platform to access patients records/information.
● Decision support system allows doctor to provide enhanced patient care.
● Watson for Oncology for providing scientific way of treatment to Onco patients.
● Automated alerts/SMS, reminders for admission, critical lab value, code blue, medical emergency etc.
● RIS/PACS: This application is specifically designed for Radiology with host of features for Radiology reporting. This application has been implemented
to store the Radiology images for life.
Nursing:
● Nursing module in HIS allows nurses to carry out Orders defined by the doctors.
● Nursing shift handover through HIS
● Drug administration, patient care, discharges etc. in HIS
● Bed management like bed request, transfers etc.
● Maintain ward stock electronically.
Management:
● MIS/Reports/Dash board: Real-Time dashboards for Traffic, Registration, Admission, Revenue and so on has been created, which provides real-time insights to the business.
● CQI Quality dash board: This application was developed to capture the Quality Indicators.
● Privacy and security of the patient data: We are using the latest cyber security tools and processes, including encryption and data leak prevention to ensure data security.
● IOT/Medical device security: Medical devices are increasingly connected to the Internet, hospital networks, and other medical devices to provide features that improve health care. These same features also increase the risk of potential cybersecurity threats.
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