Sanjay Chowdhry, Chief Information Officer - Hamdard Laboratories India
By MYBRANDBOOK
Redefined CIO role
IT is now no longer considered as only technology support function. Management demands IT to think strategically and contribute towards the business growth. There is a complete paradigm shift towards IT function as board sees it as an opportunity to stay ahead of their competitors. Modern CIOs are now thinking strategically, basically from business point of view. CIOs are now choosing technology with respect to business requirements, working closely with other HODs. More CIOs are now becoming part of their Board Team Members and thus contributing in defining their organization business policies.
Innovations & ROI
Our organization has already taken major steps in achieving technology driven business be it converting old fashioned Wellness Centers with clinic software and modern IT Infrastructure or implementing Mobility Solution to drive and strive our sales force digitally. Board is willing to invest in the technology if any of the business parameters like revenue, improved customer satisfaction and outreach in the market is improved. Board members himself are sending proposals to digitize processes and new technologies are being discussed with respect to its ROI, Business and Customer impact. Success Mantra is very simple and straight “No manual process should exist in the organization”.
Key Priorities
Apart from implementing various digital solutions including mobility, our key priorities will be to digitize small processes which we have not been able to identify yet. There are various repetitive mundane jobs on daily basis that our end users perform. RPA or other suitable technology needs to be identified that best suits for digitization. Also, we will be looking for implementing effective internal communication tool for faster communications between employees that will further help in taking major decisions faster and thus improve overall productivity of the organization.
“Our Board Members are more tech savvy now and their technology awareness is very high. This actually helps IT in putting new technologies and their advantages in front of them. Sometimes, proposals are coming directly from CEO and Board Members. Overall it’s a WIN-WIN situation for CIO and its team as management of the organization is also on the same page and thinks towards adopting new technologies.”
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