Puneesh Lamba, Group CIO - CK Birla Group
By MYBRANDBOOK
Redefined CIO role
With digital transformation at forefront, CIOs are spending more time in understanding business and solving business problems. Commoditization of infrastructural services like cloud, security etc. has made this endeavour easier. Going forward, only those CIOs will excel who are seen as business leaders/innovators in the organization rather than technical masters. India have developed a great ecosystem of excellent service provider partners and CIOs must use them to handle core technical support, development and hosting needs so that they get enough time to innovate, take risks and transform IT organization.
Innovations & ROI
To foster innovation, we have created an innovative program called STRIDE which includes meeting disrupter start-up organizations in an organized manner periodically, look at the art of the possible and build a book of dreams for each function. This has given very good results till now and have encouraged more employees to start challenging the orthodoxies and think out of the box.
Key Priorities
The agenda we drive group wide is around the business drivers and around the technologies. Yes, the next generation technologies play a large part in achieving business drivers like improving productivity, nurture innovation everywhere, customer first activities where we track customer journey to transform their satisfaction to delight, reduce turnaround time, improve compliance etc. The technologies that are in forefront to achieve above are analytics, robotic process automation, artificial intelligence, augmented reality etc.
“We started our digital journey around three years back and in the process have transformed a few functions completely using next generation technologies whether it is Augmented Reality, Internet of Things or Artificial Intelligence. The focus for this year is to expand artificial intelligence and robotic process automation.”
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