Digital Ecosystem discovering new avenues of working
By MYBRANDBOOK
Dhaval Mankad, VP IT, Havmor Ice Cream
Technology blueprint for year ahead
As an IT leader it is extremely important to speak business language, understand issues and use the right mix of technologies to have solutions. It is important to revisit processes and simplify before digitizing -one may call it discovering new ways of working (New WoW!!)
One needs to work with cross-functional leadership, set expectations along with joint KRA/KPI to drive digitization/digital projects, prioritization basis volume, impact and business benefits is a must. We do measure cost benefit, ROI for each project which also helps prioritization of projects.
For 2023 we have few high impact projects like implementation of ARIBA, Digital Supplier Network. We are expanding our manufacturing facilities so infrastructure set-up for the new unit is top agenda. Also, working with Supply chain for end-to-end S&OP processes and digitization of operations. Apart from these identified agenda, moving cloud native for apps and continuous focus on digitization/automation projects with business remains on agenda.
Latest technologies influencing growth
We are on a digital transformation journey over the last couple of years, after having established base systems, now we shall be focussing on newer areas of working. Last year we started with Smart Factory related initiatives, going forward we will be focussing on AI/ML/Analytics/Dashboards to leverage available data, end-to-end digitization of S&OP and SCM operations and continuous focus on digitization/automating processes to name a few.
Fortifying organization from cyber threats
Cyber security is not a project but a journey and it is all about effective implementation of technologies with continuous monitoring. We review our security landscape continuously and keep adding relevant tools to further strengthen. Being a part of the Management Team as a functional leader, I discuss overall security posture for the organization in meetings.
Over the last couple of years, we have invested in Secure Remote Access, SIEM, vulnerability assessment platform, Email security and WAF apart from other standard tools.
Building IT security awareness is another key, we keep spreading awareness mailers, conduct sessions and celebrate days like Computer Security.
Digital technologies aiding to win customer trust
Although we have limited foot-print of direct customer dealing in B2C, we need to focus on consumer preferences in terms of product through different market surveys. We do have different digital campaigns and services like e-bill, e-feedback etc. embedded in our solutions.
As customers we do have our distributors in B2B for whom we continuously strengthen our ecosystems being used by them to fulfil their expectations.
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