Mobile applications, Cloud adoption, Automation to shape the IT industry on both products and services
By MYBRANDBOOK
V. Sendil Kumar
CTO
Shriram Capital
CIO priorities for 2022
Focusing more on Hybrid approach let it be on the working environment, managing the application and hosting the application apart from Cloud. With a more hybrid approach, security plays a major role. Enhancing security on End point is one the high priorities where we are focusing on. Retaining employees by giving them training, skill developments like hackathons, ideathons etc. Further, we have automated many areas of operations by reducing mundane jobs with AI based products. This motivates the team as they can focus more on building new and technology skills instead of monotonous work. These are a few key priorities for 2022.
Digitization - opportunities galore
Our technology transformation involves using digital technologies to remake and redesign the current process to become more efficient and effective. The adoption of this technology is not just to replicate an existing service in a digital form but also to use the technology to transform the current service into something significantly better. Our ultimate aim is to delight the customer experience with operational agility. Areas we are concentrating on are simplifying the process on loans disbursement and collections for our financial companies and accelerating the claims process and reducing claims losses for insurance companies. For this, we are enabling Artificial intelligence (AI) and Machine Learning (ML). Further, we are moving towards the Hybrid cloud approach.
Technology & Brand amalgamation
When applications are moved in the SaaS environment (Software as a service) and in the OPEX environment, we can handle privacy. As the industry moves towards pay per usage, organisations can consider and adopt using software products whenever needed instead of purchasing in advance.
IT: The Future of India
As organisations are moving towards digital business, India is advancing on technology. Digital economy has increased 100% from the previous year. Currently businesses are aligned with technology and organisations want to simply and reach the untapped business, adopting digital strategies. Mobile applications, cloud adoption, automation like AI/ML etc. will shape the IT industry on both products and services. It is currently playing a major role and still will mature and play further a big role.
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