MY BRAND BOOK Prakash Kumar, Head IT

Prakash Kumar, Head IT - BMW India

By MYBRANDBOOK

‘Balancing the fulcrum is what a CIO has to perform every day’

Commitment as a Tech Head
Definitely the role of CIO is increasingly becoming more influential in the boardroom. There is hardly a new concept that can be thought which doesn’t require digital or IT input. All the new business models revolve around customer premium experience, newer channels of access and simplifying the ways and means to serve and create services around core product. The thoughts could originate from anywhere in organization but crystallization happens only through CIO.

Experience Cell
IT is ever evolving stream and I believe this is the only function which has progressed both horizontally and vertically. Every CIO is expected to have best of people skills because he has to work in multi dimension. At one end, he has a set up of technologist with a very different mindset and on the other end he has the internal customers who hardly understand the nuances of IT. Balancing the fulcrum is what he has to perform every day. The challenge becomes more and more with ever expanding technology. The cycle time in which new technology is disrupting the universe is 6-24 months. CIO is expected to be on top of everything which is happening in the technology field. It’s difficult to master or to know everything in depth but the best way to handle is to keep oneself abreast with development.

Key Priorities
It would be difficult to spell out the exact initiatives but organizations are definitely looking at a larger framework to leverage the digital opportunities. The focus is to have Omni channel premium user experience for the customers, collecting as many data points as possible to help organization leverage analytics and become more predictable, utilizing online potential for selling, promoting and listening to customers, leveraging cloud as a regular option for IT infrastructure . These are few ones at the top of mind.

Investment Plans for FY 18-19
The focus of business is not only on retaining but acquiring. Retention is through best of the product quality and services and acquisition by getting the near premium segment customers to premium segment. Hence the focus is equally distributed in IT area as well.

Gone are the days when we use to come with half yearly or quarterly releases and projects use to take 12-24 months to get completed. The current IT organizations are working on a DevOps model which is based on continuous releases. And this does not have to be limited by interfaces and integration. The cycle time is two to four weeks to accommodate a change. Trying out new dimensions are the accepted norms and a failure here and there is okay for organizations as long as rectification is quick enough.

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