Badar Afaq, Head Information Technology - Antara Senior Living


By MYBRANDBOOK


Badar Afaq, Head Information Technology - Antara Senior Living

‘Focusing on new IT strategies will engage customers better’


Commitment as a Tech Head
The role of IT emerges as a digital transformation and alignment with business strategy in the organization. In this digital era of Mobile, Cloud computing, Data and the Internet of Things (IoT), Artificial Intelligence (AI), Machine Learning (ML), the role of today’s CIO is to enable the business, innovate and focus on new technology strategies to help better engagement with customers and drive revenue. While revenue generation may not be explicitly stated in the job description for CIOs, IT departments are increasingly being looked at to focus more on projects that create revenue and service to the customers.

Experience Cell

Information Technology professionals are facing challenges to develop strong interpersonal skills in non-IT organizations as they are treated as backend support. IT professionals should continue to enhance the skills and focus on Innovative Thinking, Communication, Conflict management and building trust with business stakeholders.

Key Priorities

CIO priorities are defined based on the organization growth plan and business strategy. CIO will play key role in implementation of new technologies i.e. Business & Customer focus applications/systems, infrastructure upgradation. Our key priority will be to safeguard information &cyber security. We will also be looking at infrastructure upgradations and implementation of CRM, ERP, Mobile Apps.

Adaptability to Organizational Changes

Keeping in mind frequent changes required in business for sustainability, technologies should be scalable to adapt to the changes quickly with low investment. IT systems should be user friendly which should allow users to adapt the changes. Cloud based technologies should also be adopted.

 

“CIO priorities are defined based on the organization growth plan and business strategy. CIO will play key role in implementation of new technologies i.e. Business & Customer focus applications/systems, infrastructure upgradation. Our key priority will be to safeguard information &cyber security. We will also be looking at infrastructure upgradations and implementation of CRM, ERP, Mobile Apps.

 

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