“Our focus will be customer satisfaction through regular rigorous Customer Feedback mechanism”
By MYBRANDBOOK
Sandiip Kothaari HEAD – IT - PRINCE Pipes and Fittings
Key Priorities of 2020
We have started our journey towards emerging technologies like AI / ML (for Sales & Marketing Department), RPA (for Accounts & Finance Department) and BPA (for Manufacturing and Design process). In Security, we have enabled enhanced email Threat protection to safeguard our organisation communication process.
Combining Breakthrough & Fusion approach
The organisation needs to take both approaches since business dynamics and ecosystem will keep changing based on the requirement. This would help to safeguard the investment, and efforts and organisations can be more agile towards meeting customer demands.
“Our focus will be customer satisfaction through regular rigorous Customer Feedback mechanism. This would help us keep diligent data on usage and churn on a continuous basis. This would also help us keep track of product usage. This would also help us measure qualitative data for each of our customers and give us the opportunity to improve CSAT score.”
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