AI is changing the game for cybersecurity, analyzing massive quantities of risk data to speed response times and augment under-resourced security operations. As cyberattacks grow in volume and complexity, artificial intelligence (AI) is helping under-resourced security operations analysts stay ahead of threats.

There is no doubt that, CIOs are helping their organisations be successful in the new world, by sharpening their focus on technology investments and workforce engagement. Curating threat intelligence from millions of research papers, blogs and news stories, AI provides instant insights to help you fight through the noise of thousands of daily alerts, drastically reducing response times.

As we rapidly moved from functioning in an increasingly-digital world to one that is digital-only, CIOs have had to pivot their strategies to prioritise the online needs of their customers and employees. We’ve also seen digital-led customer experiences take centre stage for businesses of all sizes, thus becoming key to their continuity and success. While businesses with early investments in digital technology witnessed benefits, others looked at strengthening their digital foundation or building up robust digital strategies for their long-term success. As we look to the future, it will become imperative for companies to invest in Customer Experience Management (CXM) to help deliver exceptional experiences for the ‘transformed consumer’, as well as strengthen their employee ecosystem.”

98% of organisations across India have seen COVID-19 impact business functioning, with CIOs facing challenges in helping their teams to communicate effectively and having the right technology deployment to ensure smooth business continuity. In India, cloud computing (58%) and mobility (56%) were named as the primary challenges. Additionally, while 97% of businesses in India initiated planning for when restrictions are eased, close to half of the organisations are still in the early stages of planning, with 63% of the respondents in India being optimistic about their organisation’s ability to find success in the post COVID-19 economy and committing to a positive outlook.

Business leaders need to find avenues where large-scale integration of technology can drive efficiency, and create a seamless customer and employee experience, eventually adding to business growth. Almost three-quarters of CIOs interviewed confirmed to already having invested in new technologies to solve for the challenges posed by COVID-19, with an overwhelming majority of 93% stating continued focus on automation to enhance efficiency in times to come.”

When it comes to Artificial Intelligence and Machine Learning (AI/ML) adoption, 82% Indian organisations are already using these capabilities to implement to an existing project. As per the survey of Adobe, the potential of emerging technology such as 5G, 67% of CIOs cited as this making a major impact to business operations in the next five years. One-fourth CIOs in India have listed data related issues as being the biggest challenge to implementation of AI in operations.

Secondly, A staggering 89% of CIOs in India agreed to placing greater importance on cybersecurity issues. They also revealed that their organisations faced security related issues last year and re-asserted that cyber security continues to be one of the most cited areas for planned investment. At the same time, many organisations plan to increase headcount across AI/ML/automation, cybersecurity & privacy, public cloud, infrastructure.

Last but not the least, the current business landscape has brought forth the critical need for businesses to take steps towards digital transformation and ensure workplace efficiencies.