How important is Digital Transformation for your own organization?

Today, every business is, in part, a digital business. FutureSoft Solutions is adopting a way to transform traditional business models and processes by the spread of new digital technologies and the rise of new disruptive threats.

In order to adapt and thrive, we act as leaders who think strategically and harness each wave of digital change to create new value for customers and new opportunities for our business.

Through digital business strategy, we focus on how executives can innovate new strategies and business models for FSPL, to thrive in the digital age. We are in capacity of integrating digital technologies in many stages of our corporate functions and hold ability to engage with customers by taking advantage of digital innovations.

Our endeavor is to prepare frameworks, case studies, planning tools, which are needed to adapt our business to grow in digital age. Strategic thinking and lead digital initiatives related to customer engagement, channel alignment, product strategy, and disruptive competition would be most essential pillars to establish this concept.

FutureSoft also works on developing new products, services, and business models for our digital customers. Developing platform strategies to capture value beyond our own products and services is also an essential aspect. New perspective that we are aiming to work on is building a test-and-learn culture to Accelerate Innovation, Think like a Disruptor and Assess the disruptive potential of our new business models.

How have you geared your organization for this transformation? What are the latest technologies that you have adopted in recent times?

With FSPL's unique intelligent edge platform, and proven business acumen and performance over 20+ years, we’ve defined a path for ourselves to stay ahead of the digital transformation curve by driving growth and value with adaptive delivery, security, and performance. By integrating new digital technologies, we have been able to generate many significant improvements in business performance. Through Digital transformation, FSPL has been able to reap benefits including the improvement of the organisational processes, customer value propositions enhancement, the improvement of quality of customer services, the achievement of customers engagement, the reduction of costs of products or services, the increase of innovation, competitive advantage, customer retention, and the improvement of customers' experience.

Digital transformation has brought a growing impact on FSPL, by way of offering new and prolific opportunities to participate in the global economy. FSPL as a Consulting, Technology and Next-generation system integrator have capitalized on the power of innovative technologies like Cloud, IoT, eSign, PKI, Process Automation, HCI, Surveillance, considering Next-Gen solutions are being developed with the nexus of these forces.

Mention one technology adopted by your organization that has helped you to offer better service to your customers.

Digital Transformation Begins with eSign.

Digital India aims at reforming Government & Business processes through technology re-engineered by providing thrust of growth areas via Pillar number 4 titled “e-Governance”.

Information technology sector in India has developed at very rapid pace, which has resulted in the IT sector’s increased contribution to India's GDP. In turn has led to e-commerce and e-governance being an integral part of the social and economic life. E-government is the cornerstone of the next-generation of government.

About our Win:

The first State Government agency has decided to extend secure online document signing facility to their consumers (citizens). FSPL was awarded this project as their chosen partner under BOOT (Build – OWN - Operate – Transfer ) model , defining eventual objective to be the first ever State to offer Digital Signature and eSign facility to citizens and respective State Governing bodies under the guidelines outlined by CCA India. FSPL is delivering the project aligned to conceptualize and setting up of the entire IT / Application & Process and Infra in compliance to the guidelines published by Controller of Certifying Authorities India (CCA) under the Ministry of Electronics & Information Technology, followed with operationalizing the practice for term of 5 years.

Our eSign and CA IT infrastructure is the true embodiment of India’s eSign service initiative. The server is built on the guidelines laid out by the Controller of Certifying Authority of India and is constantly updated with the ever-evolving guidelines. Bearing in mind the ambitious plans of the Indian Government to serve its billion citizens, eSign server is built on a robust platform to scale and perform with the growing volume of users. Our team of experts, both consultants and technicians, take care of establishing you as an eSign Service Provider (ESP) in a quick and easy manner.

Business Benefit: Electronic signatures are a powerful business tool, capable of streamlining digital processes, eliminating extraneous cost, returning wasted time. eSign (Electronic Signature Service) is an innovative initiative for allowing easy, efficient, and secure signing of electronic documents by authenticating signer using Aadhaar eKYC services. With this service, any Aadhaar holder can digitally sign an electronic document without having to obtain a physical digital signature dongle. Application Service Providers can integrate this service within their application to offer Aadhaar holders a way to sign electronic forms and documents. The need to obtain Digital Signature Certificate through a printed paper application form with ink signature and supporting documents is no longer required.

Please mention the key differentiation factor of your organisation in this crowded market place.

We strive to be a technology expert obsessed with overcoming business challenges through impeccable use of ICT and bringing clients closer to turning their ambitions to achievements. We are renowned for our approach of vendor-agnostic process automation & optimization and flawless delivery of a project. We have designed and implemented an internal review process to map each & every engagement FSPL has with their client and the same being reviewed periodically by their third party auditors. As a leading company, FSPL is committed to full utilization of client’s investment in IT, and hence all engagements with the client are mapped to a mutually agreed SOW/SLA, and each project delivery is reviewed in these mutual terms.

Three strong USP as an IT SME solution provider stand out as:

Consumption Focused Approach – Ensure money spent is completely utilized

Complete ownership – End to end Execution responsibility

Vendor Agnostic Approach – We empower customer with at least 2-3 choice in each solution category and allow them to choose the best-fit & cheapest product to ensure certain ROI and low TCO.

Who are the key vendors you have engaged for Digital Transformation and Business Transformation?

Digital transformation is the real game changer for transforming the businesses into really faster, safer and delivers best customer experience. FSPL has been proactive in engaging with productive partners to achieve common business benefits and goals. Couple of vendors we have worked with are:

eSign &PKI - Odyssey Technologies Pvt. Ltd.

Vipul Datta
CEO, Futuresoft Solutions