BigBasket delays and cancel orders as demand surges amid outbreak
By MYBRANDBOOK
With increasing demand, website and mobile app of online grocery seller BigBasket faced breakdown due to surge in demand amid the coronavirus outbreak. Following the load, the company restricted access of service only for existing customers.
“We are currently experiencing unprecedented demand. In light of this, we are restricting access to our website to existing customers only. Please try again in a few hours,” it said.
Social media firm LocalCircles in a survey claimed that around 35% of consumers have said they are not getting essential goods from retail stores as well as e-commerce companies at the time of lockdown.
Due to increase in demand, many times the orders either have to be cancelled or delayed.
A BigBasket spokesperson said both the application and website of the company are facing problems due to a surge in demand.
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