AI-Based Live Tracking of Checked-In Baggage is released by Air India
By MYBRANDBOOK
Air India's introduction of a state-of-the-art AI-based functionality in its mobile app is a huge step forward in improving passenger convenience. By only scanning the luggage tags, travellers can now track their checked-in bags in real-time due to a new technology called "AEYE Vision." It is anticipated that this creative solution would resolve common baggage-related grievances and raise overall customer satisfaction.
The AEYE Vision feature is powered by advanced AI-based computer vision technology, which utilizes algorithms to analyze images and videos. By scanning a code on their ticket, boarding pass, or baggage tag, passengers can access a range of real-time trip updates, including:
Air India is not stopping at baggage tracking. The airline has announced plans to introduce several additional features to its mobile app in the coming months. These include:
According to Satya Ramaswamy, Chief Digital and Technology Officer at Air India, the integration of modern computer vision technologies has the potential to significantly enhance the user experience by reducing the need for manual data entry. The AEYE Vision feature is a testament to Air India’s commitment to leveraging technology to improve customer service and streamline travel processes.
With these innovations, Air India is set to redefine how passengers interact with their travel journey, making it more convenient, efficient, and enjoyable.
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