Enabling technology to understand the customer needs and customer satisfaction
By MYBRANDBOOK
Sivakumar Nandipati, CDO, Fedbank Financial Services
Technology blueprint for year ahead
As a technology leader, there are several approaches we employ to manage technical projects, deploy solutions, and leverage technology to enhance efficiency, productivity, and cost-effectiveness. Here are some key strategies:
• Project Management Methodologies like JIRA usage for lucid continuous communication as well as transparency in execution with Clear Objectives and Requirements - ensuring Effective Resource Allocation to maximize on productivity.
• Technology Selection and Integration ensuring latest technological advancements relevant to our projects and identify solutions that can streamline processes and enhance productivity.
• By leveraging technologies like Robotic Process Automation (RPA) and Machine Learning, we can reduce manual effort, minimize errors, and increase efficiency.
• Knowing the goal is not sufficient, tracking it persistently is a must. I establish key performance indicators (KPIs) to measure project progress, identify bottlenecks, and assess overall performance.
• By establishing clear expectations, conducting regular meetings, and ensuring mutual collaboration, we can achieve successful deployments and cost-effective partnerships.
Agenda for 2023-24:
• Bring Metaverse to Fedfina
• Enhance User login experience
• Strengthen Digital Sourcing
• AI/ML based decision
Latest technologies influencing growth
As part of the 4th Industrial Revolution, inculcating Artificial Intelligence into our projects became the need of the hour. A pilot for Vintage analysis from a Risk perspective to improve collection efficiency is getting anchored currently, will see light in 2023. Voice (Bot & Blast) & Bot (Whatsapp, Chat bot, FB Bot) in Multi-lingual
Metaverse for complicated process and security transparency.
Digital technologies aiding to win customer trust
While integration with a payment partner now provides our customers, the feasibility of paying their interests through any of 150+ UPI apps, ENach facilitates auto-debit of their interests from their bank accounts. Portals are multi-lingual for assisting any customers in breaking the barrier of language. We go to the next step breaking the barrier of reading, our team extends arm support by voice. With the help of proprietary speech technology & domain-specific NLP models, we deployed a voice bot & voice blasts in multiple languages such as Hindi, Marathi, Tamil, Telugu and more – continue to happen for multiple businesses and support use cases. Introducing Web Chatbot & WhatsApp Chatbot facilitated the users to interact with us quickly, thereby enabling us to deliver to their exact requirements. Our customers can login via WhatsApp, Check statements and even make payments in 2023.
BREAKING NEWS
TECHNO TRENDS
Nazara and ONDC set to transform in-game monetization with ‘
Nazara Technologies has teamed up with the Open Network for Digital Comme...
Jio Platforms and NICSI to offer cloud services to government
In a collaborative initiative, the National Informatics Centre Services In...
BSNL awards ₹5,000 Cr Project to RVNL-Led Consortium
A syndicate led by Rail Vikas Nigam Limited (abbreviated as RVNL), along wi...
Pinterest tracks users without consent, alleges complaint
A recent complaint alleges that Pinterest, the popular image-sharing platf...
E-Magazine
TECHNOTAINMENT
Netflix adds 'Moments' feature for saving, sharing scenes from
Netflix has introduced a new “Moments” feature on its mobile app, whic
Jacqueline Fernandez come together with YouTuber Mr. Beast for
Jacqueline Fernandez has partnered with American YouTuber Mr. Beast to b
MOVERS & SHAKERS
Visa elevates Rishi Chhabra as new Country Manager for India
Rishi holds a Master’s in Industrial Engineering from The Ohio State Univ
Genesys welcomes Albert Nel as Senior VP and Regional Sales Le
Genesys continues to deepen its investment in the APAC region. Earlier this
OPEN YOUR EYES
INTERVIEWS
Acer addresses evolving customer needs by consistently pushing
Acer offers a comprehensive range of products under one roof, including des
Alcatel-Lucent Enterprise Carrying a 100 year legacy ahead
A good amount of R&D works and global support services are operated out of
HOT PICK
SonicWall Launches TZ80: A Powerful Solution for Remote Office
SonicWall announced today the launch of the TZ80, a groundbreaking securit
Gigabyte X3D Turbo: A Gaming Revolution
GIGABYTE X3D Turbo Mode is a cutting-edge feature that unifies cores distr
MAKE IN INDIA BRANDS
VERSA NETWORKS INDIA PVT. LTD.
BEETEL TELETECH LTD.
TP-LINK INDIA PVT. LTD.
EXATRON SERVERS MANUFACTURING PVT. LTD.
EMINENT CIO'S OF INDIA
ICONS OF INDIA
ICONS OF INDIA : SUNIL VACHANI
Sunil Vachani is the Chairman of Dixon Technologies (India) Ltd. Under...
Icons Of India : RAJENDRA SINGH PAWAR
Rajendra Singh Pawar is the Executive Chairman and Co-Founder of NIIT ...
ICONS OF INDIA : SACHIN BANSAL
Sachin Bansal is an Indian entrepreneur. He is best known as the found...
PARTNER SPEAKERS
PSU
LIC - Life Insurance Corporation of India
LIC is the largest state-owned life insurance company in India...
NIC - National Informatics Centre
NIC serves as the primary IT solutions provider for the government of ...
STPI - Software Technology Parks of India
STPI promotes and facilitates the growth of the IT and ITES industry i...
VIDEOS
Top 25 Brands
Global Indian industry
Indian Tech Talent Excelling The Tech World - Shantanu Narayen, CEO- Adobe Systems Incorporated
Shantanu Narayen, CEO of Adobe Systems Incorporated, is renowned for h...
Indian Tech Talent Excelling The Tech World - Thomas Kurian, CEO- Google Cloud
Thomas Kurian, the CEO of Google Cloud, has been instrumental in expan...
Indian Tech Talent Excelling The Tech World - REVATHI ADVAITHI, CEO- Flex
Revathi Advaithi, the CEO of Flex, is a dynamic leader driving growth ...
STARNITE AWARDS 2024
ITFORUM 2024
CMO of the Year
WOMEN LEADERSHIP
IMAGE GALLERY
TRENDS IN TECHNOLOGY
MORE VIDEOS
ADVERTISEMENTS
TECHNOLOGY DISRUPTION
UNICORNS REVOLUTIONISING
