Chennai Metro Rail to soon introduce WhatsApp e-ticket
By MYBRANDBOOK
The Chennai metro corporation will soon launch WhatsApp e-tickets for Phase I and Phase I Extension project, covering nearly 54 km of Chennai.
The new feature will allow passengers to purchase tickets for their journey via the popular chat application, removing the need to stand in long lines at ticket counters. This will help them to get the required information quickly, allowing them to take a ride by merely flashing their WhatsApp tickets through Chennai Metro Rail gates.
A Chennai Metro official said, “Commuters can now use WhatsApp to quickly generate a ticket for their journey. To do so, they must send a message to a designated WhatsApp number, indicating their origin and destination stations. Upon receipt of this information, commuters will be taken to a payment gateway where they can use net banking, mobile wallets, and credit, or debit cards to complete the transaction. Once the payment has been made, they will be able to download their ticket in a matter of minutes.”
Since the introduction of QR code tickets for contactless transactions by the Chennai Metro Rail Limited (CMRL) amid the pandemic, the number of complaints from commuters has reduced. However, some commuters still face glitches while using the QR code tickets. This is because the CMRL commenced operations in the city in 2015 when only tokens and smart cards were available for commuters.
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