“Teleperformance in India continues to be a pioneer in adapting RPA, AI and Cloud technology to offer advanced, omnichannel services to our clients”
By MYBRANDBOOK
Kumar Ravi
CISO
Teleperformance India
Priorities for 2022
At Teleperformance, we are aware of the immensely critical role organizations play in the changing landscape of the industry. Our key priorities include continued investment in Diversity and Inclusion, Innovation and Transformation, and being the pioneers in adopting latest technology to offer simpler, faster, safer solutions with a ‘High-Tech, High-Touch’ approach; and most importantly, being a people-centric company that believes in giving back to the community.
We believe that our employees are our biggest asset, and are focused on creating great workplaces, with exciting learning and career growth opportunities to attract desired talent. We are an equal opportunity provider, leading the change with cross-skilling and upskilling of resources, hiring at pan India level to cultivate a rich and diverse workforce.
Digitization - opportunities galore
Teleperformance in India continues to be a pioneer in adapting RPA, AI and Cloud technology to offer advanced, omnichannel services to our clients. Starting with three clients on Cloud in 2020, in the middle of the pandemic, today we serve over 55 clients on Cloud.
Evolving role of Information & cyber security to meet business objectives
As more and more organizations are focusing on business modernization through accelerated digital transformation, digital technologies have significantly expanded the organizational cyber threat surface. Use of Cloud/SaaS, RPA, AI & ML, APIs, Mobility, IoT, etc. add new dimensions to the cyber security strategies for businesses. Use of AI & ML based solutions, Security Analytics, Response Automation are the need of the hour, and these are now an integral part of the cyber security strategy to combat the new age cyber threats for ensuring cyber resilience.
Undoubtedly, IT and Cyber Security will always play a significant role in meeting the business objectives. At Teleperformance, we have a robust Information and Cyber Security Program and the team is recognized for innovation in security solutions and best practices.
IT: The Future of India
Over the last couple of decades, the IT industry has been a significant contributor to India’s growth. Not only it holds a significant portion of India’s GDP but also attracts a lot of young talent due to being a higher paying sector. Government has also shown growing focus on the industry by supporting the IT hardware manufacturing and IT startups in India. The IT industry is definitely shaping the future of India.
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