“Spice Money follows Customer first, People first mindset”
By MYBRANDBOOK
Varundeep Kaur
CIO - Technology & Research, Spice Money
CIO priorities for 2022
Key priorities are defined around growth, digitalization, digital transformation & disruption and efficiency.
· For accelerating growth, data needs to be viewed from a different lens. Instead of measuring data for key metrics, we have to mine insights. Data-first approach, not only monitoring metrics as numbers however using these as placeholder for asking more relevant questions for product performance and innovation is important
· For digitalization, digital transformation and business disruption – hyper-automation – spanning across DataOps, MLOps and DevOps, AR/ VR, Blockchain are key enablers. Data Quality tools, Workflow, CDC, RPA, low-code/ no-code tools, data pipelines, workflow management/ BRE will play an important role for quality, speed, agility and reducing technical debts as well. Focus has to be on customer centric aspects, real time and intelligent data integration
· For efficiency – Hybrid platforms, prescriptive cyber security and data fabric and analytics are important. Convergence of data warehouse and data lake to provide best of both worlds ensuring data swarms do not get created. Hence, just in time data availability and extensive automation, quality control and partnering with right service providers is important. Cyber security and Zero trust has never been so important, and is becoming more relevant
· Bridge talent gap, build flexibility and agility
Digitization - opportunities galore
IT or tech is no longer limited to tech only, they have embraced the hat of business as well. With tech talent getting scarce, businesses getting more agile, innovative and huge market turbulence, there is a strong need to digitize and bring digital transformation. Spice Money follows Customer first, People first mindset - where both customers and people are important and critical to us. Operating into rural fintech space. While digital transformation would have different meaning for different organizations and individuals, that has one common denominator - how to create value today and for the future.
· People and processes are now getting digitally transformed which brings in opportunity to create wider opportunities and diversities in the way we work, approach technical deliveries
· Extensive use of automation - RPA, low/ no code technologies solving for manpower crunch, faster, cost efficiency, productivity and agile deliveries
· Leverage data for product innovation, solving experience problems, understanding customer pains and solving for it
· Use of forward looking technologies like AI/ ML for innovation, disruption and redefining problems.
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