Rajesh Uppal, Executive officer (IT) & CIO - Maruti Suzuki India
By MYBRANDBOOK
‘A CIO has to build his own skills while leading his organization into the digital future’
Commitment as a Tech Head
Today the world is changing fast and digital is opening up a whole set of new opportunities. IT is no longer merely an enabler, but it is seen to be driving change. The CIO has to build a culture of change in the organization.
He needs to encourage business teams to explore new ways of doing things and partner with them to drive business growth.
The creative use of technology is absolutely accepted as a differentiator, not just in transforming costs or efficiency, but in improving customer experience and enabling disruptive growth.
Experience Cell
CIOs today need to build their own skills as well as those of their teams while leading their organizations into the digital future. We need to recognize this challenge and plan for the future workforce, building capability internally to drive these digital initiatives. Dual skills are required – the lights have to be kept on and we need skilled resources in emerging and niche areas. Recruitment for strategic/specialist roles and re-skilling of current employees has to be planned. We can partner with enterprises who bring specialist skills in niche technologies. And it is important to create an ecosystem, where enterprises can learn, share and develop together.
Key Priorities
One exciting journey which we have already embarked on is the development of a new customer management system at dealer end to improve life cycle value to customers. The objective is to improve the customer experience to drive business value and maximize the customer acquisition, satisfaction and retention. Another area is IOT; it is not a new phenomenon but what is new is the scale at which it will be done now. Customer Analytics to up-sell and cross-sell is another focus area.
Adaptability to Organizational Changes
In this age of constant change and innovation, we need to ensure that our IT landscape is dynamic and flexible. Agility is critical to the success of the organization and IT systems should be able to quickly adapt to and support the fast changing business scenarios. Customers today, both internal and external, expect integrated systems which seamlessly integrate with each other and exchange information for better productivity and efficiency.
We have already embarked on a journey towards providing enhanced customer experience to drive business growth. We are developing a new customer management system at dealer end to improve life cycle value to customers. It would be omni-channel and includes social integration as well. The objective is to improve the customer experience to drive business value and maximize the customer acquisition, satisfaction and retention.
BREAKING NEWS
TECHNO TRENDS
Legal Battle Over IT Act Intensifies Amid Musk’s India Plans
The outcome of the legal dispute between X Corp and the Indian government c...
Wipro inks 10-year deal with Phoenix Group's ReAssure UK worth
The agreement, executed through Wipro and its 100% subsidiary,...
Centre announces that DPDP Rules nearing Finalisation by April
The government seeks to refine the rules for robust data protection, ensuri...
Home Ministry cracks down on PoS agents in digital arrest scam
Digital arrest scams are a growing cybercrime where victims are coerced or ...
E-Magazine
TECHNOTAINMENT
Hrithik Roshan to endorse RuPay as Brand Ambassador
RuPay is reportedly planning to feature Bollywood superstar Hrithik Rosha
India Today Group launches – AI Pop Stars
Staying true to our industry leadership position in using cutting-edge tech
MOVERS & SHAKERS
TelioLabs ropes in Phaniraj V A as the Group CEO
TelioLabs has announced the onboarding of Phaniraj V A as its new Group CE
Wipro Appoints Amit Kumar as Managing Partner and Global Head
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology s
OPEN YOUR EYES
INTERVIEWS
Alcatel-Lucent Enterprise Carrying a 100 year legacy ahead
A good amount of R&D works and global support services are operated out of
Autodesk continually pushing the boundaries in the Design and
Autodesk’s vision is of a better world designed and made for all. It inte
HOT PICK
MSI Announces the availability of RTX 50 series of laptops in
MSI, the innovative computing manufacturer in gaming, creator
Nothing Phone (3a) goes on sale today, starting at Rs 19,999
The phone was launched on March 4, featuring a 50MP main, ultra-wide, and t
MAKE IN INDIA BRANDS
NETWEB TECHNOLOGIES INDIA LTD.
TAC SECURITY SOLUTIONS
HAVELLS INDIA LTD.
TP-LINK INDIA PVT. LTD.
EMINENT CIO'S OF INDIA
ICONS OF INDIA
ICONS OF INDIA : SANTHOSH VISWANATHAN
Santhosh Viswanathan is the the Vice President and Managing Director f...
Icons Of India : RAJENDRA SINGH PAWAR
Rajendra Singh Pawar is the Executive Chairman and Co-Founder of NIIT ...
Icons Of India : Daisy Chittilapilly
Daisy Chittilapilly is the President of Cisco’s India and SAARC regi...
PARTNER SPEAKERS
PSU
LIC - Life Insurance Corporation of India
LIC is the largest state-owned life insurance company in India...
IFFCO - Indian Farmers Fertiliser Cooperative
IFFCO operates as a cooperative society owned and controlled by its fa...
PFC - Power Finance Corporation Ltd
PFC is a leading financial institution in India specializing in power ...
VIDEOS
Top 25 Brands
Global Indian industry
Indian Tech Talent Excelling The Tech World - AJAY BANGA, President - World Bank
Ajay Banga is an Indian-born American business executive who currently...
Indian Tech Talent Excelling The Tech World - JAYASHREE ULLAL, President and CEO - Arista Network
Jayshree V. Ullal is a British-American billionaire businesswoman, ser...
Indian Tech Talent Excelling The Tech World - George Kurian, CEO, Netapp
George Kurian, the CEO of global data storage and management services ...
ITFORUM 2025
CMO of the Year
WOMEN LEADERSHIP
IMAGE GALLERY
TRENDS IN TECHNOLOGY
MORE VIDEOS
ADVERTISEMENTS
TECHNOLOGY DISRUPTION
UNICORNS REVOLUTIONISING
of images belongs to the respective copyright holders
