Key technologies like Cloud, IOT, AI/ML, Bots/RPA, online communication tools needed for going digital
By MYBRANDBOOK
Tejas Shah
Deputy Director-IT - SVKM
Responsibilities of the CIO
As a Technology leader, an individual must have a complete sense of business strategy and its needs, so would rather put it as CIBO – Chief Information Business officer. Apart from maintaining the Digital Technology initiatives one should keep exploring different ways to maximize the reach to end users by adding new innovative values and keep existing setup up and running.
Key priorities for 2021
It has been a very drastic change to look at the way we serve our customers now. We need to look at the broader terms to design the solution and provide omni channel experience. Focus is now on quick and easy ways of availability. Exploring and implementation of key technologies like Cloud, IOT, AI/ML, Bots/RPA, and online communication tools basis requirements are now the needs for going digital.
Adopting Work-From Anywhere
Lots of rapid changes are done to ensure nonstop support to business users. Implementation and adoption of collaboration tools, allowing access to critical data and servers on VPN considering all security measures in place. Primarily to ensure that all business application access is allowed to required departments to WFH and followed by activation of BCP.
Redesigning IT & Security strategy
Ensuring that current technologies are updated and wherever required introduce new sustainable solutions having compatibility with existing setup keeping in mind the core business requirement. As a part of the Information Technology domain each one should be well versed with new features and emerging solutions along with capability to port the setup if the requirement arises.
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