Seamless connectivity in virtual environment and threat protection – Key priorities of Mazars India
By MYBRANDBOOK
Vineet Love
Director - Cyber Security & IT Governance, Mazars India
Key Priorities of 2020
While 2019 was all about digital transformation, the year 2020 has to date been all about survival of the fittest with minimalist technology spend and maximum return of investments. With the onset of Covid-19 at the start of 2020, our organization was ready to evoke business continuity based on the technology investments for virtual environments done in previous years. We were already at the optimal productivity and security zone operating out of client locations with a team spread out geographically.
Covid-19 bought together our focus to further strengthen our security controls including encryption, data leakage protection across various security layers. Our key priorities remain for seamless connectivity in a virtual environment, enabling the internal threat protection mechanisms along with threat protection from external actors.
Combining Breakthrough & Fusion approach
The timing of technology strategies is vital to choose whether the approach is breakthrough and or fusion. For short-term strategy on the business problem, at times a tactical level strategy is required to be executed. For example, a simple order to cash process optimization can be achieved by infusion of a simple RPA solution and does not require a heavy dollar investment. At the same time, a long term strategy to deal with insider threat protection will require a series of breakthrough process optimization along with usage of various technology enablers.
Cyber Security
At an organization level the cyber threat has always been looming large in the last decade or so. While 2020 has brought a unique challenge of remote working which has left many organizations exposed and have pushed the unprepared into making last-minute technology decisions. Cybersecurity is not a process optimization or a technology investment but it’s a culture that has to be embedded into the organization with the tone from the top at board level. It has often been treated as a large chunk of CAPEX investments but with the right technology leader who must act as an evangelist within the organization - cyber security is now at the forefront of all organization because in today’s digital world no one is immune to cyber threat whether it comes as part of an insider threat or an external actor.
“Customer experience starts right from the point we engage with them - right from the first contact to experience during engagement delivery till closures. The biggest touchpoint to the customer experience in our industry is people. Enabling at the grass-root level for effective delivery, closure on the sales cycle has been of paramount importance.”
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