Coronavirus pandemic enhanced the scope of digital transformation manifold in the world of banking
By MYBRANDBOOK
Vivek Gupta
DGM-IT
INDIAN BANK (eALLAHABAD)
Key Priorities of 2020
Being in banking services, we have upgraded our servers with the latest OS along with database and also enhanced storage capacity. For strengthening the security, we have a dedicated Cyber Security Operation Centre with 12 modules activated for multi-layered security.
Key IT setups have been protected with dedicated firewalls with a mechanism of continuous review and updation of rules. “Work from Home” is widely being adopted and we are taking care of the same through hardening of HW, OS, and configuration, which
are further fortified with the use of VPN, MDM, updated A/V, WAF, Anti- APT and SIEM monitoring.
Cyber Security
With the introduction of new technologies in the banking sector; convenience of the customers has gone up as never before. But at the same time, multi-layered risks have also gone up both for the customers as well as for the banks.
Therefore, in such a fast-changing environment of technology, security is the most important aspect for adoption of the technological advancements.
Achieving Digitalization
The internal work culture, HR matters, giving due importance to the issues at all levels in the organization and also the priority attached to key issues is more important than really improving investments and funding for projects or the number of projects running in the organization. Digital India movement is more dependent on the banking sector and therefore banks have adopted not only the newer technologies in a secured manner, but also regularly undertake introspection of their working, improving in terms of quality and timelines, enriching their HR policies and practices for their technical and functional teams and making new standards of customer support and services, with pride and value addition, as a true bonus!
“Now, the outbreak of the Coronavirus pandemic has changed the world of business and banking. Scope of digital transformation has grown up manifold and we are expecting major development in this direction in the world of banking, which needs to be highly customer-centric, enriched with all types of facilities & ease of operations and fool-proof security. More adoption of digital currency would also help in the pursuit of global digital transformation.”
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