Delivery app Dunzo confirms its database breach
By MYBRANDBOOK
The customer data of Google-backed hyperlocal delivery startup Dunzo was recently breached, confirms the company’s CTO and cofounder Mukund Jha. The breached database included the customers’ phone numbers and email ids.
Dunzo has assured that all financial information like credit cards have not been compromised as the company stores that data in other services. The Bengaluru-based startup’s investigation suggests that the server of one of its third-party partners was compromised, which allowed the attackers unauthorised access to Dunzo’s database.
The company has assured that it secured all its databases. Besides, it has also rotated all the access tokens and updated passwords as a precautionary measure.
“We believe that all necessary steps have been taken to resolve the security breach and will keep you updated if we know more,” Jha wrote in the email.
Founded by Dalvir Suri, Mukund Jha, Kabeer Biswas and Ankur Aggarwal in 2015, Dunzo connects users with vendors which are usually grocery shops to facilitate the delivery of products.
Additionally, it also fulfills door-to-door courier services and on-demand deliveries of non-essential items as well.
Dunzo had earlier claimed that it has a repeat user rate of 80% and a transaction frequency of five orders per month per user. It aimed to be profitable on a micro-level by the last year, though the financial report for financial year 2020 is not out yet. In the financial year 2019, the company has turned profitable in some cities.
Dunzo is currently operating in Bengaluru, Delhi, Noida, Pune, Gurugram, Powai (Mumbai), Hyderabad and Chennai.
Speaking at a webinar, Dunzo’s Biswas noted that the company has noted another uptake during the Covid-19 pandemic and become a ‘pipeline of the city’. This is helping Dunzo not only increase revenue but also create a loyal user base. The supply shock of the early days of the lockdown allowed Dunzo to rewrite unit economics, Biswas recalled.
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