Pooja Chatrath, Vice President – IT Cryoviva India
By MYBRANDBOOK
Redefined CIO role
CIO role has changed over time from a delivery executive to a business executive. CIOs’ focus areas now have been to improve IT operations, implementing new systems and architecture and aligning IT and business goals.
CIOs are no longer considered to be a performer well if they are just running Business as per SLAs. The role is becoming much more complex than the traditional four point agenda of CIOs – Running Operations, Achieving SLAs, Optimizing IT Costs and Implementing IT Revamps.
Key Priorities
Below are the key priorities for 2019:
Use experience to bring innovation to the table : Before bringing in any innovation into business lot of proof of concept activities, and real-world pilots to be planned and taken care.
Transfer knowledge between functional teams and departments : By learning from experts within the company, and rolling out new systems and processes within the business, one can inspire and energize the entire organization.
Bring the best of technology to commercial discussions and help the business understand risk v/s return : We are the change agents and we get to meet and collaborate with people in the market; our job is to bring the best of those ideas to commercial discussions in the business. Smart CIOs help the business understand the risk of investment v/s the potential return.
Automate what you can so that employees can focus on higher-value work : Companies will never be able to focus on the stuff that truly matters if big chunks of their people’s time are consumed by routine tasks. Machine learning now helps companies to automate work once considered doable only by humans, improving the accuracy and efficiency of that work while putting human intellects to more productive use.
Educate your business colleagues on the power, nuances, and language of technology.
“Even though we are growing organization where budget is still a concern the management is ready to invest and adopt new technologies which help us in redefining and improving our customer service.”
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