Microsoft’s Copilot AI assistant to help field workers increase productivity
By MYBRANDBOOK
Microsoft’s Copilot AI assistant is now available to help field workers. Copilot, a generative AI that can help with tasks such as writing code, generating text, and translating languages, can now help field workers by providing them with information about customer service requests, recommending specific people for jobs, and pre-populating service orders with relevant information.
The company wrote in its official blog post, “Today, we’re introducing Copilot in Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution. From creating work orders with the right information and assigning them to the right technicians, to equipping the technicians with sufficient support to successfully complete jobs-Copilot will help streamline critical frontline tasks”.
This new addition will help frontline field workers by letting them complete tasks faster, creating work orders with right information and assigning them to the suited technicians.
Copilot was until now available on Microsoft 365 enterprise platforms to help desk-job employees generate AI-powered Powerpoint presentations. But now it will be available on the Dynamics 365 Field Service to help both field workers and managers improve their efficiency and productivity.
Copilot will help frontline managers receive service requests or questions via emails to streamline work order creation directly within Outlook. Copilot prepopulates relevant data including summaries of customer escalations into draft work orders for managers to review in their flow of work.
With updates coming this fall, Copilot will also help streamline technician scheduling by offering data-driven recommendations based on travel time, availability, skill set, and other factors as well as accelerate responses to customer messages by summarising key details and next steps in email drafts. It will also help assist frontline managers in their flow of work within Microsoft Teams.
The latest version of X helps prevent deepfakes on social medi
To combat deepfakes and shallowfakes, Elon Musk revealed a new update t...
India and Namibia collaborate on a payment system similar to U
Once operational, the platform will enable digital transactions in Namibia,...
Sebi issues show-cause notices to six Adani group firms
Sebi issued show-cause notices to six Adani Group firms, including Adani ...
Microsoft to build a new data centre to support Thailand's tec
Microsoft has revealed intentions to construct a regional data centre as w...
JUVAS SOLUTIONS PVT. LTD.
OPTIEMUS INFRACOM
AGGRESSIVE ELECTRONICS MANUFACTURING SERVICES PVT. LTD.
IBALL WORLDWIDE PVT. LTD.
Technology Icons Of India 2023: Ashwini Vaishnaw
Ashwini Vaishnaw is an Indian politician and former IAS officer and is...
Technology Icons Of India 2023: Ritesh Agarwal
Ritesh Agarwal Founder & CEO of OYO Hotels & Homes-World’s fastest g...
Technology Icons Of India 2023: Kumar Mangalam Birla
Aditya Birla Group chairman Kumar Mangalam Birla’s return to Vodafon...
CERT-IN protecting the cyber security space of India
CERT-In serves in the area of cyber security threats like hacking and ...
BEL leveraging next generation technologies to keep the country ahead in Defence space
Bharat Electronics Limited (BEL) is a Navratna PSU under the Ministry ...
NIC bridging the digital divide and supporting government in eGovernance
The National Informatics Centre (NIC) is an Indian government departme...
ACCERON INFOSOL PVT. LTD.
It is a leading value added distributor in the IT security space and h...
WPG C&C COMPUTERS & PERIPHERALS PVT. LTD.
WPG C&C Computers & Peripherals (India) was incorporated in 2008 and ...
INGRAM MICRO INDIA PVT. LTD.
Ingram Micro India, a large national distributor offers a comprehensiv...