Microsoft’s Copilot AI assistant to help field workers increase productivity
By MYBRANDBOOK
Microsoft’s Copilot AI assistant is now available to help field workers. Copilot, a generative AI that can help with tasks such as writing code, generating text, and translating languages, can now help field workers by providing them with information about customer service requests, recommending specific people for jobs, and pre-populating service orders with relevant information.
The company wrote in its official blog post, “Today, we’re introducing Copilot in Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution. From creating work orders with the right information and assigning them to the right technicians, to equipping the technicians with sufficient support to successfully complete jobs-Copilot will help streamline critical frontline tasks”.
This new addition will help frontline field workers by letting them complete tasks faster, creating work orders with right information and assigning them to the suited technicians.
Copilot was until now available on Microsoft 365 enterprise platforms to help desk-job employees generate AI-powered Powerpoint presentations. But now it will be available on the Dynamics 365 Field Service to help both field workers and managers improve their efficiency and productivity.
Copilot will help frontline managers receive service requests or questions via emails to streamline work order creation directly within Outlook. Copilot prepopulates relevant data including summaries of customer escalations into draft work orders for managers to review in their flow of work.
With updates coming this fall, Copilot will also help streamline technician scheduling by offering data-driven recommendations based on travel time, availability, skill set, and other factors as well as accelerate responses to customer messages by summarising key details and next steps in email drafts. It will also help assist frontline managers in their flow of work within Microsoft Teams.
Madhya Pradesh Launches GCC Policy 2025 to Boost Global Capabi
The MP GCC Policy 2025 will serve as a milestone in advancing Prime Ministe...
OpenAI Board Unanimously Declines Musk-Led Group's $97.4 Billi
The OpenAI board has unanimously rejected a whopping $97.4 billion from a...
Google Gemini AI Introduces Powerful New Recall Feature for En
This update brings Gemini closer to OpenAI’s ChatGPT, which has similar m...
Apple rolls out iOS 18.3.1 critical patch to shield iPhones fr
Just a week after releasing the major iOS 18.3 update, Apple has now issu...
Icons Of India : AALOK KUMAR
Aalok Kumar is celebrated as a global leader and recipient of the Peop...
SHAKTIKANTA DAS
Shaktikanta Das is serving as the current & 25th governor of the Reser...
Icons Of India : Bhavish Aggarwal
Indian entrepreneur Bhavish Aggarwal is the CEO of Ola, India’s larg...
C-DAC - Centre for Development of Advanced Computing
C-DAC is uniquely positioned in the field of advanced computing...
UIDAI - Unique Identification Authority of India
UIDAI and the Aadhaar system represent a significant milestone in Indi...
DRDO - Defence Research and Development Organisation
DRDO responsible for the development of technology for use by the mili...
Indian Tech Talent Excelling The Tech World - REVATHI ADVAITHI, CEO- Flex
Revathi Advaithi, the CEO of Flex, is a dynamic leader driving growth ...
Indian Tech Talent Excelling The Tech World - George Kurian, CEO, Netapp
George Kurian, the CEO of global data storage and management services ...
Indian Tech Talent Excelling The Tech World - PADMASREE WARRIOR, Founder, President & CEO - Fable
Padmasree Warrior, the Founder, President, and CEO of Fable, is revolu...