Digital transformation took a new urgency and achieved unimaginable speed of change
By MYBRANDBOOK
Kapil Mahajan, Global Chief Information and Technology Officer, Allcargo Logistics
Technology blueprint for year ahead
As a technology leader, my primary agenda for 2023-24 revolves around leveraging technology strategically, fostering innovation, and empowering and reskilling our workforce to drive efficiency, productivity, and cost savings while ensuring a strong focus on security and risk management. Here are few of the outlines of my agenda for 2023-24:
• To build revenue driven cloud native operational products
• Cost optimization
• To leverage emerging technology advancements
• Collaboration and Innovation
• Efficiency and productivity enhancement
• Security and Risk Management
• Talent Development
Fortifying organization from cyber threats
Some of the measures we are taking are below:
Establishing a comprehensive cybersecurity framework that covers all aspects of technology infrastructure, systems, and data. This includes implementing firewalls, intrusion detection systems, and antivirus software to protect against external threats. Regularly updates and patch management to address vulnerabilities and stay protected against known exploits.
Besides this we are focusing on further strengthening our access controls and authentication mechanisms, employee awareness and training.
Digital technologies aiding to win customer trust
Building trust is a continuous process that requires consistent effort, open communication, and a customer-centric mindset and winning the trust of our customers has always been crucial for the success and longevity of any business. Here are some key strategies that we are employing to win and maintain the trust of customers:
• Customer-Centric Approach: Putting the customer at the centre of all business decisions is essential. This involves truly understanding their needs, preferences, and pain points.
• Seamless Omnichannel Experience: Customers expect a consistent and seamless experience across various channels, such as websites, mobile apps, social media, and physical stores. By integrating these channels and ensuring a smooth transition between them, we are trying to provide a unified and convenient experience.
• Transparency and Privacy: We are trying to establish robust security measures to protect customer information and communicate your commitment to their privacy and data security.
• Proactive Communication: Need to keep our customers informed about important updates, changes in services, or any issues that may impact their experience.
• Consistent Service Quality: We are striving to deliver high-quality products, services, and support consistently across all touchpoints.
• Customer Empowerment: One needs to empower their customers by providing self-service options, knowledge bases, and interactive tools that can enhance their experience.
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