Digital transformation took a new urgency and achieved unimaginable speed of change
By MYBRANDBOOK
Kapil Mahajan, Global Chief Information and Technology Officer, Allcargo Logistics
Technology blueprint for year ahead
As a technology leader, my primary agenda for 2023-24 revolves around leveraging technology strategically, fostering innovation, and empowering and reskilling our workforce to drive efficiency, productivity, and cost savings while ensuring a strong focus on security and risk management. Here are few of the outlines of my agenda for 2023-24:
• To build revenue driven cloud native operational products
• Cost optimization
• To leverage emerging technology advancements
• Collaboration and Innovation
• Efficiency and productivity enhancement
• Security and Risk Management
• Talent Development
Fortifying organization from cyber threats
Some of the measures we are taking are below:
Establishing a comprehensive cybersecurity framework that covers all aspects of technology infrastructure, systems, and data. This includes implementing firewalls, intrusion detection systems, and antivirus software to protect against external threats. Regularly updates and patch management to address vulnerabilities and stay protected against known exploits.
Besides this we are focusing on further strengthening our access controls and authentication mechanisms, employee awareness and training.
Digital technologies aiding to win customer trust
Building trust is a continuous process that requires consistent effort, open communication, and a customer-centric mindset and winning the trust of our customers has always been crucial for the success and longevity of any business. Here are some key strategies that we are employing to win and maintain the trust of customers:
• Customer-Centric Approach: Putting the customer at the centre of all business decisions is essential. This involves truly understanding their needs, preferences, and pain points.
• Seamless Omnichannel Experience: Customers expect a consistent and seamless experience across various channels, such as websites, mobile apps, social media, and physical stores. By integrating these channels and ensuring a smooth transition between them, we are trying to provide a unified and convenient experience.
• Transparency and Privacy: We are trying to establish robust security measures to protect customer information and communicate your commitment to their privacy and data security.
• Proactive Communication: Need to keep our customers informed about important updates, changes in services, or any issues that may impact their experience.
• Consistent Service Quality: We are striving to deliver high-quality products, services, and support consistently across all touchpoints.
• Customer Empowerment: One needs to empower their customers by providing self-service options, knowledge bases, and interactive tools that can enhance their experience.
BREAKING NEWS
TECHNO TRENDS
Legal Battle Over IT Act Intensifies Amid Musk’s India Plans
The outcome of the legal dispute between X Corp and the Indian government c...
Wipro inks 10-year deal with Phoenix Group's ReAssure UK worth
The agreement, executed through Wipro and its 100% subsidiary,...
Centre announces that DPDP Rules nearing Finalisation by April
The government seeks to refine the rules for robust data protection, ensuri...
Home Ministry cracks down on PoS agents in digital arrest scam
Digital arrest scams are a growing cybercrime where victims are coerced or ...
E-Magazine
TECHNOTAINMENT
Hrithik Roshan to endorse RuPay as Brand Ambassador
RuPay is reportedly planning to feature Bollywood superstar Hrithik Rosha
India Today Group launches – AI Pop Stars
Staying true to our industry leadership position in using cutting-edge tech
MOVERS & SHAKERS
TelioLabs ropes in Phaniraj V A as the Group CEO
TelioLabs has announced the onboarding of Phaniraj V A as its new Group CE
Wipro Appoints Amit Kumar as Managing Partner and Global Head
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology s
OPEN YOUR EYES
INTERVIEWS
Alpha Max offers high end solutions in the network space to en
The vision at Alpha Max is to attain quality as the trademark and create a
Cisco building a trusted and resilient future for the nation
Security is foundational to everything Cisco does and customers insist on e
HOT PICK
MSI Announces the availability of RTX 50 series of laptops in
MSI, the innovative computing manufacturer in gaming, creator
Nothing Phone (3a) goes on sale today, starting at Rs 19,999
The phone was launched on March 4, featuring a 50MP main, ultra-wide, and t
MAKE IN INDIA BRANDS
SAFE SECURITY SERVICES PVT. LTD.
SAMSUNG INDIA ELECTRONICS LTD.
BHARAT ELECTRONICS LTD.
FIRE BOLTT
EMINENT CIO'S OF INDIA
ICONS OF INDIA
Icons Of India : NATARAJAN CHANDRASEKARAN
Natarajan Chandrasekaran (Chandra) is the Chairman of Tata Sons, the h...
Icons Of India : MADHABI PURI BUCH
Madhabi Puri Buch is the first-female chairperson of India’s markets...
Icons Of India : Dr. Arvind Gupta
Arvind Gupta is the Head and Co-Founder of the Digital India Foundatio...
PARTNER SPEAKERS
PSU
IOCL - Indian Oil Corporation Ltd. Â
IOCL is India’s largest oil refining and marketing company ...
ITI - ITI LimitedÂ
ITI Limited is a leading provider of telecommunications equipment, sol...
PFC - Power Finance Corporation Ltd
PFC is a leading financial institution in India specializing in power ...
VIDEOS
Top 25 Brands
Global Indian industry
Indian Tech Talent Excelling The Tech World - Lal Karsanbhai, President & CEO, Emerson
Lal Karsanbhai, President and CEO of Emerson, assumed the leadership i...
Indian Tech Talent Excelling The Tech World - ANJALI SUD, CEO – Tubi
Anjali Sud, the former CEO of Vimeo, now leads Tubi, Fox Corporationâ€...
Indian Tech Talent Excelling The Tech World - Soni Jiandani, Co-Founder- Pensando Systems
Soni Jiandani, Co-Founder of Pensando Systems, is a tech visionary ren...
ITFORUM 2025
CMO of the Year
WOMEN LEADERSHIP
IMAGE GALLERY
TRENDS IN TECHNOLOGY
MORE VIDEOS
ADVERTISEMENTS
TECHNOLOGY DISRUPTION
UNICORNS REVOLUTIONISING
of images belongs to the respective copyright holders
