Embracing digitalization to have a direct connect with customers
By MYBRANDBOOK
Sonal Gade, Team Manager - Core IT, L&T Finance
Technology blueprint for year ahead
We have improved the Project Management methodology. We have started following Agile for effective planning, execution and control of technical projects to enable interactive development, collaboration and adoption to changing requirements.
Maintaining clear goals and metrics along with KPIs by setting specific, measurable, achievable, relevant and time bound design to align project activities with desired outcomes and monitor progress effectively.
We carefully evaluate the technologies and tools to ensure the project requirements and business objectives are achieved.
I leverage technology to automate repetitive tasks, alternate processes and reduce manual efforts. We have started using RPA (Robotic Process Automation).
For cost optimization, I analyze cost structures, cost saving opportunities and prioritize initiatives that deliver significant impact. Currently for cloud services and resource allocation.
As a goal/plan I have suggested to have frequent training and skill development for my team.
Latest technologies influencing growth
As a part of improvement /latest goal we are trying to adopt DevOps, more features of RPA, Jira, PMP training for selected candidates, standard certifications.
Fortifying organization from cyber threats
As a precautionary measure we are working on an IE-Isolated recovery environment, to overcome the EOL/EOS issue adopting Nutanix solution (virtual) in the environment.
Reiterating the brand identity
As one of the leading NBFC we are trying to adopt new technologies, moving towards digitalization for direct connection with customers.
Digital technologies aiding to win customer trust
We are trying to provide as much as direct connect via a common platform to resolve all kinds of queries/enquiries, technical support via mobile apps and web apps.
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