Ensuring technological initiatives transforming the business dynamics


By MYBRANDBOOK


Ensuring technological initiatives transforming the business dynamics

Amit Arora, CIO, SHR Lifestyles

 

Technology blueprint for year ahead
As a technology leader, I put a lot of effort into implementing agile project management techniques and encouraging cross-functional teamwork to make sure technical initiatives are carried out without a hitch. We can save costs by streamlining operations, optimising resource use, and improving overall productivity by choosing the appropriate technological solutions.  My agenda for 2023-24 includes leveraging data-driven insights to make informed decisions, exploring opportunities for automation, and strengthening our digital infrastructure to support our growth objectives. 

 

Latest technologies influencing growth
We are actively exploring the following technologies to promote growth and keep a competitive edge:
 

  • By using machine learning and Artificial Intelligence (AI), we aim to improve demand forecasting, inventory management, and customer experience.
  • To bridge the gap between online and offline channels and give customers more convenience and choice, we are integrating omnichannel throughout all 110 of our retail locations.
  • We employ video analytics to learn more about customer behaviour, such as dwell time, in-store navigation patterns, and foot traffic. By using this data, we can better serve our customers through improved product placement, store layout, and marketing initiatives.
  • Personalized marketing campaigns and targeted promotions are made possible by advanced data analytics tools that provide deeper insights into customer behaviour and preferences. 

 

Fortifying organization from cyber threats 
Our company places a high focus on cybersecurity, and we are taking preventative measures to protect our digital assets. Among the actions we have taken are some of the following:

  • Establishing a solid security system that complies with industry norms and best practices.
  • Frequent vulnerability scans and risk assessments to find and fix any potential security holes.
  • Protecting sensitive data by putting multi-factor authentication, encryption, and other cutting-edge security methods into practice.
  • Offering consistent employee education and awareness campaigns to encourage a security-conscious culture within the company.
  • Creating a thorough incident response plan to guarantee quick and efficient action in the event of a security breach.

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