The Oberoi Hotel and Resorts focuses on data leakage prevention and document classification for information protection by remote workers
SVP – IT - EIH – The Oberoi Hotels and Resorts
Key Priorities of 2020
The Oberoi Hotel and Resorts was lucky to have embarked on the Digital journey before COVID pandemic. We are continuously evaluating digital opportunities for cost and energy optimization and looking in the space of AI/ML and OCR.
Adopting Work-From Anywhere
As hospitality industry we need to balance out between personal touch and being digital. More robust and secured remote workplace emerged during COVID pandemic. Collaborative communication technology tools have been deployed for online learning, team collaboration and interaction.
Redesigning IT & Security strategy
Special focus has been put on cyber security in wake of increased threat perception and new normal of remote working. More focus has been put on data leakage prevention and document classification to ensure information protection by remote workers.
Responsibilities of the CIO
CIOs need to partner with business leaders to look at new revenue streams using technology. There is an immense need to boost the confidence of guests on safety and security of the hotel they are visiting by introducing contact-less technologies in front of the house areas. Operating costs need to be optimized since financials are under stress.
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