Neotia Healthcare Initiative evolved its technology during Pandemic COVID-19
By MYBRANDBOOK
Bibhas Sen Choudhuri
AGM IT
Neotia Healthcare Initiative
Neotia Healthcare Initiative [NHIL] a public holding company and Park Hospitals [Park], was formed to consolidate all healthcare activities of Ambuja Neotia Group under one corporate division. This article highlights the technological evolution we have brought into our healthcare system during this Pandemic COVID19 and how this can change the way healthcare functions in this fast age of technological adoption. Technology upgradation which will help to provide efficient service by following proper social distancing, minimizing physical touch, reduce travel etc.
During this Pandemic COVID19 lockdown period we have done following rectification and adoption to improve the IT / ITES services;
Multiprotocol Label Switching (MPLS), Service Provider Change and Bandwidth upgradation done in March 2020. Since a dedicated bandwidth connection can send and receive data at the same high speed. Besides our healthcare units have numerous data and the databases need to be stored in real-time and backed up regularly. Through MPLS & ILL connectivity, along with registering faster connectivity facilities, our patients will be able to reach us in their needs remotely and can maintain social distancing.
Mobile App based Tele-Medicine & Tele-Consultation, implemented in April 2020 – Total seven units and 75 fulltime and visiting consultants are connected in this platform. Till the first week of July 2020 we have done 1500 plus consultations. Appointment booking as per available slot, Appointment Confirmation, Doctor Consultation over Video call, Sending Lab Reports to the doctor for better review and followed by doctor’s sending the digital prescription to the patient, reminder for next follow-up are some of the main features of this mobile app.
Upgraded Patient Mobile APP, NeoHealth launched in June 2020, to minimize the interaction with hospital staff, unnecessary touch for various documentation and to minimize the hospital visit, various services are available in Patient Mobile App. Online Registration and Payment, OPD bills, Laboratory Reports, IPD Final Bill, Pharmacy Bill, IPD interim bill and Online payment option are new features of this APP.
Adoption of MS O365 for management staff in April 2020, to provide them the facility for WFH and to avoid unnecessary travel. Other staff directly involved in patient service and patient care are coming to hospitals and clinics as usual.
Email Service Provide changed in May 2020, we were struggling with our existing service provider and considering the security feature, we have changed the service provider in May 2020, total number of users is 600 at present.
Users Data Backup, implemented in February 2020, on premises NAS has been implemented for users’ data, medical images and branding images. Total 100 users are connected to the NAS for their data backup.
Upcoming implementation, upgradation of Network Security and End-Point Security and Changing the Cloud Service provider.
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