Ganapathy Subramaniyan, EVP - AEGIS Customer Support Services
By MYBRANDBOOK
Redefined CIO role
In this era of increasing adaptive digital transformation, CIOs need to step out of their zone of IT specialization and embrace a holistic approach towards delivering innovative business solutions, trending in bringing about disruptive digital service.
Innovations & ROI
Businesses need to continuously introspect on how their Information Technology’s established operating model can be evolved to bring about value additions. It is observed that ability to deliver prospectivevalue additions, increases chances of business retention. Businesses’ increased dependency on Information Technology for their smooth functioning demand that their IT arm has to be an inclusive participant in their ventures. This can be brought about by promoting and communicating IT arm’s every “well-being” initiative to business partners. For a successful organization, this invariantly demands marketing the business’s IT capability at par with the main line of business.
Key Priorities
With the above perspective, to capitalize upon IT capabilities as a revenue center, IT needs to move on from being an enabling function or a cost center to being an architect of deliveries eventually answering “What to deliver?” and not merely obliging on “How to deliver?”
“Success of Business, no doubt is dependent on how successful are IT innovations. New service integration and management of the services can give an edge to any organization. Providing business offerings packaged with innovative services for evolutionary partners is the next step to sustained business continuity.”
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