Man hacks into IndiGo website to retrieve his lost luggage, shares his story on Twitter
By MYBRANDBOOK
The time one has to spend to collect their luggage from the conveyor belt after a flight is extremely frustrating. But it becomes even worse when one simply can’t locate their luggage after a long time of waiting.
Something similar happened with Nandan Kumar, a software engineer travelling from Patna to Bangalore on an IndiGo flight. Kumar’s luggage was mistakenly picked up by a co-passenger and the incident snowballed into a larger scenario that prompted Kumar to use his developer skills for good.
Kumar shared his story on Twitter on how he retrieved his luggage while also pointing out the flaws in the security of the IndiGo website.
“So, I travelled from PAT - BLR from indigo 6E-185 yesterday. And my bag got exchanged with another passenger. Honest mistake from both our ends. As the bags were exactly the same with some minor differences,” Kumar wrote in the tweet.
Kumar then called the customer care number and followed all protocols to locate his lost luggage.
“Long story short, I couldn't get any resolution on the issue. And neither your customer care team was ready to provide me with the contact details of the person, citing privacy and data protection,” Kumar mentioned.
Interestingly, he didn’t receive any call from any customer care agent even the next day.
“After all the failed attempts, my dev instinct kicked in and I pressed the F12 button on my computer keyboard and opened the developer console on the @IndiGo6E website and started the whole check-in flow with network log record on,” he wrote.
For all the non-techie readers, when you press F12, it opens a set of developer tools that helps engineers look at requests and responses sent and received to and from a website server.
Kumar then successfully located the co-passenger and exchanged his bag. He also shared a list of security flaws addressing IndiGo to look into them.
IndiGo responded with a note claiming that they were sorry for the inconvenience caused and assured that the website had no security lapses.
The tweet thread has amassed over 5,000 likes and many reactions. People totally supported Kumar and shared their experiences with the airline.
BREAKING NEWS
TECHNO TRENDS
Legal Battle Over IT Act Intensifies Amid Musk’s India Plans
The outcome of the legal dispute between X Corp and the Indian government c...
Wipro inks 10-year deal with Phoenix Group's ReAssure UK worth
The agreement, executed through Wipro and its 100% subsidiary,...
Centre announces that DPDP Rules nearing Finalisation by April
The government seeks to refine the rules for robust data protection, ensuri...
Home Ministry cracks down on PoS agents in digital arrest scam
Digital arrest scams are a growing cybercrime where victims are coerced or ...
E-Magazine
TECHNOTAINMENT
Hrithik Roshan to endorse RuPay as Brand Ambassador
RuPay is reportedly planning to feature Bollywood superstar Hrithik Rosha
India Today Group launches – AI Pop Stars
Staying true to our industry leadership position in using cutting-edge tech
MOVERS & SHAKERS
TelioLabs ropes in Phaniraj V A as the Group CEO
TelioLabs has announced the onboarding of Phaniraj V A as its new Group CE
Wipro Appoints Amit Kumar as Managing Partner and Global Head
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading technology s
OPEN YOUR EYES
INTERVIEWS
Delivering Critical Business Communication Solutions to Enterp
Arya Omnitalk and Syntel’s comprehensive suite of solutions and more than
Acer addresses evolving customer needs by consistently pushing
Acer offers a comprehensive range of products under one roof, including des
HOT PICK
MSI Announces the availability of RTX 50 series of laptops in
MSI, the innovative computing manufacturer in gaming, creator
Nothing Phone (3a) goes on sale today, starting at Rs 19,999
The phone was launched on March 4, featuring a 50MP main, ultra-wide, and t
MAKE IN INDIA BRANDS
ACER INDIA PVT. LTD.
SAMSUNG INDIA ELECTRONICS LTD.
STERLITE TECHNOLOGIES LTD.
HP INDIA SALES PVT. LTD.
EMINENT CIO'S OF INDIA
ICONS OF INDIA
ICONS OF INDIA : ROSHNI NADAR MALHOTRA
Roshni Nadar Malhotra is the Chairperson of HCLTech, a leading global ...
Icons Of India : AMIT CHADHA
Amit Chadha serves as the CEO and Managing Director of L&T Technology ...
ICONS OF INDIA : S KRISHNAN
S Krishnan as the secretary for the electronics and information techno...
PARTNER SPEAKERS
PSU
ITI - ITI Limited
ITI Limited is a leading provider of telecommunications equipment, sol...
RailTel Corporation of India Limited
RailTel is a leading telecommunications infrastructure provider in Ind...
IOCL - Indian Oil Corporation Ltd.
IOCL is India’s largest oil refining and marketing company ...
VIDEOS
Top 25 Brands
Global Indian industry
Indian Tech Talent Excelling The Tech World - JAY CHAUDHRY, CEO – Zscaler
Jay Chaudhry, an Indian-American technology entrepreneur, is the CEO a...
Indian Tech Talent Excelling The Tech World - Shantanu Narayen, CEO- Adobe Systems Incorporated
Shantanu Narayen, CEO of Adobe Systems Incorporated, is renowned for h...
Indian Tech Talent Excelling The Tech World - Soni Jiandani, Co-Founder- Pensando Systems
Soni Jiandani, Co-Founder of Pensando Systems, is a tech visionary ren...
ITFORUM 2025
CMO of the Year
WOMEN LEADERSHIP
IMAGE GALLERY
TRENDS IN TECHNOLOGY
MORE VIDEOS
ADVERTISEMENTS
TECHNOLOGY DISRUPTION
UNICORNS REVOLUTIONISING
of images belongs to the respective copyright holders
