“WFH and remote working due to the pandemic saw an unprecedented demand for on-line meeting/Video Conferencing secure VPN connections”
By MYBRANDBOOK
Chandra Kishore Prasad
Executive Director - RailTel Corporation of India
Key priorities for 2021
The key priorities are:
1. Modernising the infrastructure and building services
2. Key role in digital transformation initiatives across business functions
3. Automation with impetus on AI based operations support to enhance productivity
4. Data driven decision making using extensive Data Analytics and AI solutions
5. Facilitate adoption of digital services across the enterprise
6. IT security operations due to changing cyber threat landscape
7. Re-skilling and up-skilling of IT teams
Adopting Work-From Anywhere
COVID-19 and the lockdown saw a big surge in demand for video collaboration solutions for online meetings and video conferences. Video Conferencing services were ramped up from the Cloud infrastructure to cater to the increased demand from the existing and new customers and for the workforce within the enterprise. IaaS from the Software Defined Data Centre was upgraded to PaaS within a record time. In a timeframe of 15 months into the pandemic more than 10 lakh people minutes of video conferences were delivered from the platform. WFH and remote working due to the pandemic saw an unprecedented demand for secure VPN connections to access the applications and services hosted in the Cloud. Around 20,000 VPN accounts were created in less than a week’s time to support remote workforces.
Redesigning IT & Security strategy
IT security certification, security audits, and compliances have been implemented based on industry best practices. The data centre is certified for ISO 270001 and best in class infrastructure security solution has been deployed. The security in terms of HIPS, IPS/IDS, Next Generation Firewall, WAF for Web facing applications, Mult-Factor Authentication, Anti-DDoS and micro segmentation has been implemented to provide a layered model for security. Security Incidence Event Management solution has been implemented and a 24X7 SOC has been deployed. The security analytics team monitors the security events, co-relates the logs and takes proactive action to remediate the threat.
Security & Compliance checks:
1. Apply high severity security OS patches within three days of release.
2. Apply all other security patches within 30 days.
3. Use a supported operating system and application version.
4. Use machine images only from trusted sources.
5. Identify and remediate severity four and five CVE vulnerabilities within seven days of discovery, and severity three vulnerabilities within 30 days.
Automation in operations and service provisioning has been implemented.
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