Improving digital experience for stakeholders- Key focus of Laureate Education Services Australia & New Zealand
By MYBRANDBOOK
Dr. Ashish Bharadwaj
Director of IT, Laureate Education Services Australia & New Zealand
Key Priorities of 2020
Laureate Education Services Australia & New Zealand (like the rest of the world) has been impacted by the pandemic and that has resulted in our accelerating the adoption of remote working and digital teaching learning. We are fortunate to have had a cloud-first approach for several years and therefore have managed to shift to the above models with minimal issues on a technology front. Change management for us has been a bigger priority as 100% of the workforce has had to be trained/re-trained on the ‘new normal.’ In a nutshell, some of the key focus areas for us include personalization systems for digital experiences, mapping the journey to the next wave of digital transformation, increasing automation, agility and intelligence for 2021 and beyond, and replacing a few major legacy systems with newer generation ones.
Cyber Security
The more people go digital, the more threats emerge. Gone are the days of defending the perimeter, and hoping for the best. The threat landscape has evolved significantly and we now deal with intelligent malicious bots and wire-speed threats and attacks that run 24x7. A judicious mix of people, process and technology is required to maintain a reasonable security posture in this environment. We undertake several initiatives on a sustained basis such as the regular skilling/training of employees on awareness and defending against present day attack vectors with mandatory certification at regular intervals. We also conduct random, simulated targeted organization-wide attacks to monitor the alertness levels. Last but not least, we deploy several initiatives organization-wide to harden and make our systems and access more secure, auditable and compliant.
Achieving Digitalization
The many initiatives we take align with Digital India initiatives – from skilling, e-governance, and electronic delivery of services for all perspectives. Our objective is that a digital experience should in no way be sub-par from its physical face-to-face counterpart, but should significantly leverage technology to exceed and surpass it manifold. Examples are initiatives around personalized learning and leveraging data science to gain insights into student performance and behaviour that significantly increase student success.
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