GrantThornton’s key business goal: To take client experience to the next level
By MYBRANDBOOK
Suresh Kumar
Partner & CIO
Grant Thornton Advisory
Key Priorities of 2020
During 2020-21, we will be further increasing our investments in digital technologies. We will be migrating more business applications to cloud and develop new mobile apps to enhance productivity and people experience.
This year, we will use bots to automate certain repetitive processes and enhance productivity. Another important area where we will be investing in digital technologies is enhancing client experience. We will maintain hybrid cloud strategy and keep client and business confidential information on private cloud and other data on public cloud. We believe this approach will help us manage security well while mitigating security risks.
Combining Breakthrough & Fusion approach
In the current volatile and uncertain business environment, companies need to have flexible business strategies.
The technology strategy needs to be in sync with the business strategy. Businesses need
to experiment with breakthrough technologies which can offer them significant advantage while ensuring operations to continue with proven technologies. It is imperative to have
a fusion approach.
Cyber Security
Cyber security will continue to be high priority for organizations. As businesses depend more on digital technologies for their operations, the threat of cyber risks has increased many fold. Organizations need to have cyber security as very high priority and invest in people, processes and technologies to manage the threats proactively.
Achieving Digitalization
TWe are working with central and state governments on Digital India initiative and various e-governance initiatives. We are the primary consultants for various smart city projects such as Varanasi Nagpur, Namchi and many more on building vibrant Bharat.
“For us, taking client experience (Cx) to the next level is one of the key business goals during 2020. We will be rolling out new applications, including mobile apps, to enhance client engagement delivery and giving clients easy access to any required information. Clients will be able to give feedback easily through the app. Our business process for client experience is also being redesigned which along with digital solutions will take our client experience to the next level.”
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