Airtel customers can now recharge their mobiles at ATMs, pharmacies and grocery stores
By MYBRANDBOOK
In this time of crisis, Bharti Airtel has activated new channels like bank ATMs, pharmacies and grocery stores for its users to recharge their connections.
"We also recognize that there is a large population which isn't online and is unable to recharge at their regular retailers. To address that, we have activated several new channels - bank ATMs, pharmacies as well as grocery stores. We also want to thank our partners – HDFC, ICICI, Apollo and Big Bazaar - who have helped us enable this in a span of days," Gopal Vittal, Airtel India CEO said in a letter to customers.
The telco has also urged its subscribers to use its digital medium to recharge. "You can also help, do your bit, and recharge for those around you, who do not have access to a digital channel. You can recharge at www.airtel.in or through the Airtel Thanks app," he added.
Airtel has made its IVR robust and can now address 98% of all subscribers' concerns.
"In case the IVR can't resolve it, we have enabled a functionality that allows you to create a ticket on the IVR itself. Or better still you can raise your issue through the Airtel Thanks app. Rest assured, once raised digitally, we will address it on priority," he added.
Earlier this week, Airtel extended validity for over 80 million customers and has also credited talk-time in their accounts so that they can make critical calls/SMS.
In addition, to support government efforts, Bharti Enterprises has pledged a sum of over Rs. 100 crore for India’s fight against COVID-19.
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