Opens source based monitoring and ticketing solution helped Futurenet Technologies to provide integrated proactive services to customers
By MYBRANDBOOK
How important is Digital Transformation for your own organization?
Digital Transformation is very important. Changing times changing models. We need to be agile enough to adopt new technology to be on leading edge of business.
How have you geared your organization for this transformation? What are the latest technologies that you have adopted in recent times?
We have internal plans to have single dash board which display key metrics for internal monitoring. Also our customer information portal will provide holistic information about their services request and resolution. For entire development we have chosen open source over cloud.
Mention one technology adopted by your organization that has helped you to offer better service to your customers.
We have inducted opens source based monitoring and ticketing solution connected to back end ODOO ERP which has helped us to provide integrated proactive services to customers.
Q. Please mention the key differentiation factor of your organisation in this crowded market place.
The key differentiating factor is providing personalised consultative services with cost optimal solutions.
Who are the key vendors you have engaged for Digital Transformation and Business Transformation?
source fabric for our internal use. For proposing solutions to customer we work on leading edge solutions on AI, Cloud. AWS, DELL, VMware & NVDIA are helping us in this journey to offer solutions to customers.
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