“The role of IT industry is pertinent in scaling the country to greater heights”
By MYBRANDBOOK
Dr. N. Raveendran
VP – Enterprise wide solutions [CIO]
Sakthi Finance
CIO priorities for 2022
Converging all the business and IT activities towards customer centricity is the primary focus which is being adapted now for staying competitive. This will enable for a) reaching the un-reachable customers, b) satisfying the existing customers through pro-active responses and services and towards customer retention, c) customer personalization and d) acquiring more business through value added services. Existing CRM application is being strengthened with these focus areas. Gaps between the customers and the company are being reduced to the possible extent. Applications are being provided to the customers and the customer facing team to enhance the services with the reduced TAT: Turn-Around-Time.
Internal stake-holders are facilitated with Self-Servicing tools for effectively deploying the processes which are getting re-engineered by eliminating the non-value-added activities. Data analytics is getting enriched for effective decision making with predictive features using AI/ML tools. Enhancing the areas of employee excellence and process excellence are directly supporting to achieve customer excellence.
Digitization - opportunities galore
IT is no more a function just to ‘keep the lights-on’ and to maintain the core business applications. Undoubtedly, it can become a key strategic business enabler for enhancing excellence in the following key focus areas using the suitable digitization or digital transformation initiatives.
· Customers
· Employees
· Processes
· Information Security
· Corporate governance/Compliance
The role of CIOs is very eminent here with active involvement with the management representatives, the peers of other functional areas and the external stakeholders.
IT: The Future of India
The role of the IT industry is pertinent in scaling the country to greater heights [$5 trillion goal in 10-15 years]. The contribution of the IT industry for GDP must grow a lot in the years to come. COVID dust is settling down and hence, exponential growth is expected in the software export. Very high enhancement in the digital experience would result in building broader public trust and can lead to more engaged citizens. Modernizing Cyber security could converge with national security and public safety. Digital transformation will support to scale services with prioritized user experience, enable to achieve sustainability goals through collaboration, empower the workforce of the future and mainly push towards developing ethical data and technology practices.
BREAKING NEWS
TECHNO TRENDS
InterGlobe’s Rahul Bhatia and C.P. Gurnani together announce
In a move that is set to transform the AI landscape, Rahul Bhatia, Group M...
Download masked Aadhaar to improve privacy
Download a masked Aadhaar from UIDAI to improve privacy. Select masking w...
Sterlite Technologies' Rs 145 crore claim against BSNL rejecte
An arbitrator has rejected broadband technology company Sterlite Technolog...
ID-REDACT® ensures full compliance with the DPDP Act for Indi
Data Safeguard India Pvt Ltd, a wholly-owned subsidiary of Data Safeguard ...
E-Magazine
TECHNOTAINMENT
Salman Khan trolled for singing with B Praak at Anant Ambani's
To celebrate Mukesh Ambani's youngest son Anant Ambani’s 29th birthday
Disney+ Hotstar wins the Best OTT Platform of the year
Film Critics Guild and Group M Motion Entertainment, in collaboration with
MOVERS & SHAKERS
SISL elevates Ankita Wadhawan as CEO—End User Computing
The IT service provider, SISL in a LinkedIn post announced the elevation
InfoVision appoints Radhika Venkatraman to its Advisory Board
Global digital services company, InfoVision has announced the appointment
OPEN YOUR EYES
INTERVIEWS
Fire-Boltt innovates and introduces newer categories to make i
One of the biggest strengths and focus area of Fire-Boltt is innovation. Wi
ESDS commits to presenting clients with the latest technology
According to a NASSCOM report, the Indian IT industry experienced its stron
HOT PICK
Canon India Introduces 4K Remote PTZ Camera Controller & 4K In
Canon India, a leading company in digital imaging solutions, further solidi
Dell Technologies launches the new consumer and gaming portfol
Dell Technologies has unveiled its newest line of AI-enabled consumer PCs
MAKE IN INDIA BRANDS
HIMACHAL FUTURISTIC COMMUNICATIONS LTD.
FIREBOLTT
TALLY SOLUTIONS PVT. LTD.
SAMSUNG INDIA ELECTRONICS PVT. LTD.
EMINENT CIO'S OF INDIA
ICONS OF INDIA
Technology Icons Of India 2023: Honorary Prof. N. Balakrishnan
Prof. N. Balakrishnan is an Indian aerospace and computer scientist. H...
Technology Icons Of India 2023: Rajiv Memani
As Chair of the EY Global Emerging Markets Committee, Rajiv connects e...
Technology Icons Of India 2023: Hari Om Rai
Hari Om Rai is the Co-founder, Chairman & Managing Director of Lava In...
PARTNER SPEAKERS
PSU
EESL encouraging e-mobility adoption across India
Energy Efficiency Services Limited (EESL) is a Super Energy Service Co...
TCIL continues to strengthen India with its technology expertise
TCIL undertakes consultancy & turnkey projects in the field of Telecom...
INDIANOIL helps reach precious petroleum fuels to every nook and corner of the country
IndianOil, a diversified, integrated energy major with presence in alm...
VIDEOS
Top 25 Brands
Value-Added Distribution
TECH DATA, A TD SYNNEX COMPANY
Tech Data Corporation was an American multinational distribution compa...
IRIS GLOBAL SERVICES PVT. LTD.
Iris Global services is one of the leading distribution houses that d...
INTEGRA MICRO SYSTEMS PVT. LTD.
Integra is a leading provider of innovative hi-technology products an...
ITFORUM 2024
WIITF 2024
CMO of the Year
WOMEN LEADERSHIP
EMINENT CIO's OF INDIA
TRENDS IN TECHNOLOGY
MORE VIDEOS
ADVERTISEMENTS
TECHNOLOGY DISRUPTION
UNICORNS REVOLUTIONISING
