Sunil Kumar, CTO - Mynd Solutions
By MYBRANDBOOK
‘An IT team should have people with broad understanding of the technology’ Today, the demands of the end customers are completely different from what it used to be a few years ago, irrespective of the industry the organization caters to. The customer has to be kept engaged, with the needs and information about products and services available at her/his convenience. The customer expects anyone he talks in the organization to be aware of the details of the services or products she/he is consuming from the organization. A CIO needs to enable the organization to achieve all of the above from a customer perspective, in addition to ensuring continuous efficiency of internal operations by bringing in automation wherever the work is being done manually.
It is extremely important to keep the customers and potential customers engaged. We have recently deployed a blockchain platform. We are working on deploying chat bots on our platforms. Also, we are working on Robotics Process Automation and would be deploying it soon in our environment. Continuous work is also going on in improving security levels for our applications and IT infrastructure. |
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