Byju joseph, CTO - Future Generali India Life Insurance Co. Ltd
By MYBRANDBOOK
‘CIOs can actively contribute to an organization’s growth in the current technological scenario’
We at Future Generali, work with niche start-ups that are addressing specific problems, thus creating and empowering a holistic ecosystem.
We are looking to offer solutions targeted towards improving customer on-boarding experience, retention and the complete customer life cycle with greater engagement, AI, robotic process automation (RPA) and IoT powered by customer data captured using different sensors, wellness program etc. Some other priorities are –
I firmly believe that the current technological advancements provide excellent opportunities for CIOs to actively contribute to shaping better enablement of customer engagement, business strategies and growth. Along with IT and marketing, the CIO can align to capture innovative ideas for building customer loyalty, creating a differentiated customer experience and strengthening the brand. |
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