Judgement for ATM failure
By MYBRANDBOOK
News Can a Bank be held deficient in services if its ATM does not dispense Cash for the reason "Cash not available"? A consumer Court in Raipur has recently imposed a penalty of Rs.2500.00 on SBI for exactly the same reason overruling the arguments of SBI that
* The complainant was not its customer
* Failure of internet connectivity is not within its ambit, rather it is upon the internet service provider against whom, any complaint if any, should lie.
The Form countered SBI by saying that when Banks are charging for usage of ATMs for a whole year in advance and a client is Free to use any ATM he automatically becomes a customer.
The second point was countered with the reasoning that when the ATM itself was showing "No Cash Available" on 3 different dates and times how it can be a case of internet failure?
Moreover, when customers are penalised for no balance or less than minimum balance in their accounts, how can a Bank get away with no cash in the ATM? It being the first such judgement for ATM failure it is expected to generate a lot of interest in the matter. The incident happened in May 2017 , complained filed in June 2017 and the verdict was passed recently. It's a reminder to our banker friends here to be more careful in loading Cash in ATMs especially before consecutive holidays to escape such penalty as well as customer dissatisfaction.
The government of India intends to construct a single portal f
A single portal will be launched by the Indian government to list all of it...
OpenAI offers GPT-4o, a faster model available to all users at
GPT-4o, a faster and more sophisticated AI model, is made available to all...
Paytm brings UPI Lite Wallet for low-value transactions
Paytm’s parent company One97 Communications (OCL) is emphasizing upon UP...
BHIM to join e-commerce, competing with PhonePe and Google Pay
The government-supported payment software BHIM is getting ready to join t...
BHARAT ELECTRONICS LTD.
TVS ELECTRONICS LTD.
RELIANCE JIO INFOCOMM LTD.
BEETEL TELETECH LTD.
Technology Icons Of India 2023: Ajit Balakrishnan
The Company markets specific channels, community features, local langu...
Technology Icons Of India 2023: Sunil Vachani
Sunil Vachani is the founder and chairman of India-listed Dixon Techno...
Technology Icons Of India 2023: Nikhil Rathi
Nikhil Rathi, Co-founder & CEO of Web Werks, a global leader in Data C...
GSTN aims to integrate indirect tax ecosystem on a shared IT infrastructure
Goods and Services Tax Network (GSTN) has built Indirect Taxation plat...
RailTel connecting every corner of India
RailTel is an ICT provider and one of the largest neutral telecom infr...
PGCIL transforming India with its wide power transmission network
Engaged in power transmission, POWERGRID or PGCIL is a stated owned In...
ADITYA INFOTECH LTD.
Aditya Infotech Ltd. (AIL) – the technology arm of Aditya Group, is ...
NETPOLEON SOLUTIONS
Netpoleon Group is a Value-Added Distributor (VAD) of Network Security...
TEXONIC INSTRUMENTS
Texonic has carved a niche for itself in the Technology Distribution i...