Viloo Williams, CIO & Head - Digital Transformation - C.K. Birla Hospitals
By MYBRANDBOOK
Redefined CIO role
CIOs have evolved as Business Partners from being enablers and are adding value to businesses through adoption of technology to drive growth. CIOs are Influencers in Digital Transformation Strategies, which is a big shift in Hospitals.
Hospitals tend to invest heavily towards the medical technologies for direct revenue generation. These technologies evolve extremely fast due to focus on clinical research. However, CIOs play an influencing role to extend this mindset and promote how non-medical technology can be effectively used to improve Patient Experience and Doctor Engagement, which are key contributors to revenue growth in hospitals.
Innovations & ROI
C. K. Birla Hospitals, innovates in clinical areas through Research and Education. With Senior Management support, our Clinicians have made many inroads into the best innovative healthcare. However ROI is driven by operational improvements and growth driver initiatives. Digital transformations are driven by key trends such as Cyber Security, Social Media, IoT, Mobility, Cloud technologies and Big Data. AI, ML and Analytics are technologies that can impact positively with relevant data availability. We are already working on enhancing growth with technologies such as 3D Technology in Maxillofacial Surgery and Plastic Surgeries and creation of eICUs for excellent Intensive Care for Critical patients. We are one of first hospitals to implement SAP SF to promote employee engagement and global best practices of HR.
Key Priorities
Mobility plays a critical role in technology in addition to Enterprise solutions. Our Hospitals are focused on Information & Cyber Security, Patient Experience, Doctor Engagement and Employee engagement. Driving these successfully with inclusion of Mobility always ensures ROI. Key priorities are mobility-based applications and portals to bridge Patients, Doctors and Employees seamlessly, improve EMR adoption with the use of Apps and devices to generate better quality of Clinical data, and enhance overall patient experience using AI to support Clinicians in areas of predictive decision-making.
Predictive Data Analytics, to improve visualization and promote better decision-making is another key area of focus for us.
“C.K. Birla Hospitals is a front-runner in adopting new technology and looks forward to state-of-the-art technologies that can take the Patient experience to newer heights. Always the leading Healthcare Provider in Eastern India, our Hospitals use technology not only to drive its’ growth, but make it a source of competitive advantage.”
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