RP Rath, CIO - Quatrro Global Services Pvt. Ltd.
By MYBRANDBOOK
Redefined CIO role
Currently, CIO’s are taking the pillar role not only in IT driven organizations but in every segment of the industry. Like any other role, CIO role too has gone through a change cycle. However the change has happened for good. With the rapid technological changes it is impossible for a CIO to function without diversifying his/her role. The change in technology has forced business houses to change their strategy in-line with their client and market demand. Without accommodating the changes in technology and adoption to newer technologies which are meant for speed, performance, low-cost and agile it is difficult for businesses to survive. CIO is best placed in an organization to understand and adopt technological changes and help mould them to the needs of Client delivery systems. These changes forced business houses to depend and demand CIO’s to change and deliver more. This resulted a significant change in the CIO’s role which is not anymore technology focused only but have turned them to “Business CIO’s”-BCIO’s.
Innovations & ROI
As part of our digital journey, while we have taken multi-directional approach to garner overall efficiency across business functions with complete focus on client delivery needs, our focus was also to look into the critical area: employee satisfaction. As part of this initiative, strategic team was created to study and create a roadmap with 360 degree view of employee life-cycle within Quatrro. From disgruntled and disintegrated employee management system, the challenge was to turn around the entire experience of employees. Thanks to technology the challenge was accepted well and team of internal experts consisting of industry leaders and HR and IT was formed under a new business line “STRATEMIS” and converted the cost centre to a profit centre.
Key Priorities
Quatrro is leading in adoption of digitization process across business lines and have deployed many digital solutions to optimize Client/Business processes, IT delivery systems, enhancement of employee experience with “EMERGENCE L&D”, Single window employee life-cycle, ease of communication and collaboration for Market-Client-Business-Delivery connects.
“Quatrro is known for its risk taking abilities. Our management has supported IT team to take leadership initiatives to challenge the existing challenges with newer technologies. Currently we have taken a “Cloud-First” approach whereby we have moved many IT and Business centric workloads to cloud. As part of this, we have transitioned entire colocation infrastructure to the Cloud with Critical and complex workloads.”
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