American Airlines exposes data breach


American Airlines exposes data breach

American Airlines has notified customers of a recent data breach after attackers compromised an undisclosed number of employee email accounts and gained access to sensitive personal information including employees’ and customers’ names, dates of birth, mailing addresses and phone numbers, among others.


As soon as the breach was discovered, the airline immediately secured the impacted email accounts, and hired a cybersecurity forensic firm to investigate the security incident. The airline said it would offer affected customers free two-year membership of Experian’s IdentityWorks to help with identity theft detection and resolution.


American Airlines added, “Although we have no evidence that your personal information has been misused, we recommend that you enroll in Experian's credit monitoring. In addition, you should remain vigilant, including by regularly reviewing your account statements and monitoring free credit reports.”


The company is yet to disclose the number of affected customers and how many email accounts were breached in the incident. Andrea Koos, American Airlines’ Sr. Manager for Corporate Communications said, “American Airlines is aware of a phishing campaign that led to the unauthorized access to a limited number of team member mailboxes. A very small number of customers and employees’ personal information was contained in those email accounts. We are also currently implementing additional technical safeguards to prevent a similar incident from occurring in the future.”


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